From the client profile you can easily turn on/off client communication preferences:
It’s important to note that toggling these preferences has different effects. For example, turning off marketing emails does not affect transactional emails, which include essential communications like booking confirmations, payment receipts, class confirmations, and reminders. Similarly, turning off marketing texts does not affect transactional texts, which include reminders and schedule updates.
Marketing emails
Marketing texts
Transactional emails
Email receipts- Note: Unsubscribing from marketing emails stops broadcasts and automations but does not affect transactional emails.
Note: Transactional emails are essential communications, such as booking confirmations, payment receipts, class confirmations, reminders, and feedback emails, and must be opted out of separately.- Transactional texts
Note: Opting out of transactional texts disables all reminder texts, including class and appointment reminders. Selective removal of specific reminders within this channel is not possible.
