Set Up Your Arketa Texting Number:
Navigate to
Settings → Phone.Choose an available number with your preferred area code.1. Go to
Settings → Communications → Text Reminders
Enable text reminders and notifications.Clients with a valid, opted-in phone number will receive SMS notifications. Replies will appear in your Arketa Inbox.
Click "Save changes"
Live chat us when complete so we can make sure it's all set up correctly 🙂
Configuring SMS for Transactional Notifications
To configure SMS messages accompanying transactional notifications:
Navigate to Settings and open Transactional Emails.
Select the specific transactional email template.
Enable and configure the accompanying SMS message within the template.4. To disable SMS reminders for specific scenarios (e.g., in-person class reservations):
Go to
Settings → Communications → Transaction Messages.Locate the in-person class reminder setting and toggle the SMS option to OFF.5. To customize notification recipients:
Navigate to
Settings → Communications → Transaction Messages.Edit each message type (e.g., booking confirmations, cancellations).
Add or remove recipients such as customers, instructors, or owners.
Save your changes for each updated item.
Controlling Automated No-Show SMS Messages
Arketa can send automated no-show SMS messages if a client is not checked in. To manage these messages:
Open the applicable automated message in your settings.
Click the Edit button.
Adjust the SMS settings within the Edit view.
Disable the no-show SMS if you do not want it sent.
Sending SMS Messages to Specific Client Groups
To send SMS messages to clients who registered for a specific class or offering:
Go to Customers > Client View.
Use filters to build your audience:
Filter by the specific offering/class.
Optionally, add a date range to target past registrants from a certain period.
Verify the resulting client count/audience.
Send the message:
Manually send a text from the dashboard to the filtered list, or
Create an automation that triggers a text to members matching the filter.
Broadcasting SMS Messages
You can also send SMS messages to clients’ phone numbers via broadcasts to a targeted tag or segment. This feature allows you to communicate with specific groups efficiently.
However, Arketa does not provide real-time alerts for new Inbox messages beyond the owner-only transactional email. An indicator/icon in the app will show when a new message is present.
