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Texting

  1. Go to "Settings --> Texting"

  2. Enable text reminders and notifications.

  3. Click "Save changes"

  4. Live chat us when complete so we can make sure it's all set up correctly 🙂

Configuring SMS for Transactional Notifications

To configure SMS messages accompanying transactional notifications:

  1. Navigate to Settings and open Transactional Emails.

  2. Select the specific transactional email template.

  3. Enable and configure the accompanying SMS message within the template.

Controlling Automated No-Show SMS Messages

Arketa can send automated no-show SMS messages if a client is not checked in. To manage these messages:

  1. Open the applicable automated message in your settings.

  2. Click the Edit button.

  3. Adjust the SMS settings within the Edit view.

  4. Disable the no-show SMS if you do not want it sent.

Sending SMS Messages to Specific Client Groups

To send SMS messages to clients who registered for a specific class or offering:

  1. Go to Customers > Client View.

  2. Use filters to build your audience:

    • Filter by the specific offering/class.

    • Optionally, add a date range to target past registrants from a certain period.

  3. Verify the resulting client count/audience.

  4. Send the message:

    • Manually send a text from the dashboard to the filtered list, or

    • Create an automation that triggers a text to members matching the filter.

Broadcasting SMS Messages

You can also send SMS messages to clients’ phone numbers via broadcasts to a targeted tag or segment. This feature allows you to communicate with specific groups efficiently.

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