Accessing Transactional Emails

You can go to Transactional Emails, through Settings > Transaction emails under Communications 😊

List of Transactional Emails:

Booking emails
Email subject	Explanation	Who can this be sent to
Appointment cancellation notification	Appointment cancelation confirmation	Customer, business owner, instructor/practitioner
Appointment confirmation (in-person)	In-person appointment confirmation	Customer, business owner, instructor/practitioner
Appointment confirmation (online)	Virtual appointment confirmation	Customer, business owner, instructor/practitioner
Appointment reminder (in-person)	Reminder of in-person appointment	Customer, business owner, instructor/practitioner
Appointment reminder (online)	Remind of virtual appointment	Customer, business owner, instructor/practitioner
Class cancellation notification	Class has been canceled	Customer, business owner, instructor/practitioner
Class confirmation (in-person)	In-person class confirmation	Customer, business owner, instructor/practitioner
Class confirmation (in-person) from the waitlist	Client moved from the waitlist to a the class, so they have been confirmed for the in-person class	Customer, business owner, instructor/practitioner
Class confirmation (online)	Virtual class confirmation	Customer, business owner, instructor/practitioner
Class confirmation (online) from the waitlist	Client moved from the waitlist to a class, so they have been confirmed for the virtual class	Customer, business owner, instructor/practitioner
Class confirmation waitlist	Confirmation the client has been added to the waitlist	Customer, business owner, instructor/practitioner
Class reminder email (in-person)	Reminder to the client of their upcoming in-person class	Customer, business owner, instructor/practitioner
Class reminder email (livestream)	Reminder to the client of their upcoming virtual class	Customer, business owner, instructor/practitioner
Class spot open	An open spot has opened for a class	Customer, business owner, instructor/practitioner
Class updated (in person)	An in-person class was updated (new location, time, etc)	Customer, business owner, instructor/practitioner
Class updated (online)	A virtual class was updated (new Zoom link, time, etc)	Customer, business owner, instructor/practitioner
Customer canceled their appointment booking confirmation (with credit reimbursement)	Customer has canceled their appointment (and will receive their credit back)	Customer, business owner, instructor/practitioner
Customer canceled their class booking confirmation (with credit reimbursement)	Customer has canceled their class (and will receive their credit back)	Customer, business owner, instructor/practitioner
Customer canceled their event booking confirmation (with credit reimbursement)	Customer has canceled their attendance for an event (and will receive their credit back)	Customer, business owner, instructor/practitioner
Customer late canceled their appointment booking confirmation	Customer has late canceled their appointment based on your company policy	Customer, business owner, instructor/practitioner
Customer late canceled their class booking confirmation	Customer has late canceled their appointment based on your company policy	Customer, business owner, instructor/practitioner
Customer late canceled their event booking confirmation	Customer has late canceled their event based on your company policy	Customer, business owner, instructor/practitioner
Customer review request	Requesting a customer to complete a review of your business 🤩	Customer, business owner, instructor/practitioner
Event cancellation notification	Event has been canceled	Customer, business owner, instructor/practitioner
Event confirmation (in-person)	Confirmation of an in-person event	Customer, business owner, instructor/practitioner
Event confirmation (online)	Confirmation of a virtual event	Customer, business owner, instructor/practitioner
Event reminder email (in-person)	Reminder email of an upcoming in-person event	Customer, business owner, instructor/practitioner
Event reminder email (livestream)	Reminder email of an upcoming virtual event	Customer, business owner, instructor/practitioner
Substitute instructor notification	Notification to alert that the instructor of a class has been changed.	Customer, business owner, instructor/practitioner


Purchase emails
Email subject	Explanation	Who can this be sent to
Bundle purchase confirmation	Customer has purchased a bundled package	Customer, business owner
Community purchase confirmation	Customer has purchased a Community	Customer, business owner
Pack purchase confirmation	Customer has purchased a pack	Customer, business owner
Referrer payout notification	Customer has received a payout for referring a friend based on your businesses referral policy	Customer, business owner
Retail product purchase confirmation	Customer has purchased a retail product	Customer, business owner
Subscription purchase confirmation	Customer has purchased a subscription/membership	Customer, business owner
Invoice Payment Failed	An subscription payment failed	Customer, business owner
Gift card emails
Email subject	Explanation	Actions
Gift card purchased as gift confirmation	Customer has purchased a gift card for a friend	Customer, business owner
Gift card purchase confirmation	Customer has purchased a gift card	Customer, business owner

Sender email address

The send address is defaulted to no-reply@notifications.arketa.co.

If you are using the Marketing Suite, then you can use the domain you set up under Settings > Email > Email Domains. 🥳 It will appear in the drop down once the domain has been verified.

Reach out to our Support team if you are interested in learning more about the Marketing Suite! 😊

Scheduling emails

Certain email templates that have a set time, such as an upcoming appointment, can have a time delay in order to remind the customer of an upcoming class, event or appointment!

You can select to have the email sent:

24 hours before the time of the class, event, appointment, etc
45 minute before the time of the class, event, appointment, etc

Applying the email to Business Owner, Instructors/Team Member or Client

Certain transaction emails can be applied to :

Customer initiated action (purchase, booking, cancelations, etc.)
Staff initiated actions on behalf of the client (purchase, booking, cancelations, etc.)