Accessing Transactional Emails
To get started, make sure you have the Transactional Emails turned on your account. To do this, go to Settings > General Business Settings, then toggle on " Enable new version of transactional emails"
After you toggle on this option, you can go to Transactional Emails, through Settings > Transaction emails under Communications 😊
List of Transactional Emails:
Booking emails |
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|
Email subject | Explanation | Who can this be sent to |
Appointment cancellation notification |
| Customer, business owner, instructor/practitioner |
Appointment confirmation (in-person) | In-person appointment confirmation | Customer, business owner, instructor/practitioner |
Appointment confirmation (online) | Virtual appointment confirmation | Customer, business owner, instructor/practitioner |
Appointment reminder (in-person) | Reminder of in-person appointment | Customer, business owner, instructor/practitioner |
Appointment reminder (online) | Remind of virtual appointment | Customer, business owner, instructor/practitioner |
Class cancellation notification | Class has been canceled | Customer, business owner, instructor/practitioner |
Class confirmation (in-person) | In-person class confirmation | Customer, business owner, instructor/practitioner |
Class confirmation (in-person) from the waitlist | Client moved from the waitlist to a the class, so they have been confirmed for the in-person class | Customer, business owner, instructor/practitioner |
Class confirmation (online) | Virtual class confirmation | Customer, business owner, instructor/practitioner |
Class confirmation (online) from the waitlist | Client moved from the waitlist to a class, so they have been confirmed for the virtual class | Customer, business owner, instructor/practitioner |
Class confirmation waitlist | Confirmation the client has been added to the waitlist | Customer, business owner, instructor/practitioner |
Class reminder email (in-person) | Reminder to the client of their upcoming in-person class | Customer, business owner, instructor/practitioner |
Class reminder email (livestream) | Reminder to the client of their upcoming virtual class | Customer, business owner, instructor/practitioner |
Class spot open | An open spot has opened for a class | Customer, business owner, instructor/practitioner |
Class updated (in person) | An in-person class was updated (new location, time, etc) | Customer, business owner, instructor/practitioner |
Class updated (online) | A virtual class was updated (new Zoom link, time, etc) | Customer, business owner, instructor/practitioner |
Customer canceled their appointment booking confirmation (with credit reimbursement) | Customer has canceled their appointment (and will receive their credit back) | Customer, business owner, instructor/practitioner |
Customer canceled their class booking confirmation (with credit reimbursement) | Customer has canceled their class (and will receive their credit back) | Customer, business owner, instructor/practitioner |
Customer canceled their event booking confirmation (with credit reimbursement) | Customer has canceled their attendance for an event (and will receive their credit back) | Customer, business owner, instructor/practitioner |
Customer late canceled their appointment booking confirmation | Customer has late canceled their appointment based on your company policy | Customer, business owner, instructor/practitioner |
Customer late canceled their class booking confirmation | Customer has late canceled their appointment based on your company policy | Customer, business owner, instructor/practitioner |
Customer late canceled their event booking confirmation | Customer has late canceled their event based on your company policy | Customer, business owner, instructor/practitioner |
Customer review request | Requesting a customer to complete a review of your business 🤩 | Customer, business owner, instructor/practitioner |
Event cancellation notification | Event has been canceled | Customer, business owner, instructor/practitioner |
Event confirmation (in-person) | Confirmation of an in-person event | Customer, business owner, instructor/practitioner |
Event confirmation (online) | Confirmation of a virtual event | Customer, business owner, instructor/practitioner |
Event reminder email (in-person) | Reminder email of an upcoming in-person event | Customer, business owner, instructor/practitioner |
Event reminder email (livestream) | Reminder email of an upcoming virtual event | Customer, business owner, instructor/practitioner |
Purchase emails |
|
|
Email subject | Explanation | Who can this be sent to |
Bundle purchase confirmation | Customer has purchased a bundled package | Customer, business owner |
Community purchase confirmation | Customer has purchased a Community | Customer, business owner |
Pack purchase confirmation | Customer has purchased a pack | Customer, business owner |
Referrer payout notification | Customer has received a payout for referring a friend based on your businesses referral policy | Customer, business owner |
Retail product purchase confirmation | Customer has purchased a retail product | Customer, business owner |
Subscription purchase confirmation | Customer has purchased a subscription/membership | Customer, business owner |
Invoice Payment Failed | An subscription payment failed | Customer, business owner |
Gift card emails |
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|
Email subject | Explanation | Actions |
Gift card purchased as gift confirmation | Customer has purchased a gift card for a friend | Customer, business owner |
Gift card purchase confirmation | Customer has purchased a gift card | Customer, business owner |
Sender email address
The send address is defaulted to no-reply@notifications.arketa.co.
If you are using the Marketing Suite, then you can use the domain you set up under Settings > Email > Email Domains. 🥳 It will appear in the drop down once the domain has been verified.
Reach out to our Support team if you are interested in learning more about the Marketing Suite! 😊
Scheduling emails
Certain email templates that have a set time, such as an upcoming appointment, can have a time delay in order to remind the customer of an upcoming class, event or appointment!
You can select to have the email sent:
24 hours before the time of the class, event, appointment, etc
45 minute before the time of the class, event, appointment, etc
Applying the email
Certain transaction emails can be applied to :
Customer initiated action (purchase, booking, cancelations, etc.)
Staff initiated actions on behalf of the client (purchase, booking, cancelations, etc.)
You can toggle on or off these options to include both actions, some of the actions or none of the actions so you can further customize when the email is sent 😊