Accessing Transactional Emails

You can go to Transactional Emails, through Settings > Transaction emails under Communications 😊

List of Transactional Emails:

Booking emails
Email subject	Explanation	Who can this be sent to
Appointment cancellation notification	Appointment cancelation confirmation	Customer, business owner, instructor/practitioner
Appointment confirmation (in-person)	In-person appointment confirmation	Customer, business owner, instructor/practitioner
Appointment confirmation (online)	Virtual appointment confirmation	Customer, business owner, instructor/practitioner
Appointment reminder (in-person)	Reminder of in-person appointment	Customer, business owner, instructor/practitioner
Appointment reminder (online)	Remind of virtual appointment	Customer, business owner, instructor/practitioner
Class cancellation notification	Class has been canceled	Customer, business owner, instructor/practitioner
Class confirmation (in-person)	In-person class confirmation	Customer, business owner, instructor/practitioner
Class confirmation (in-person) from the waitlist	Client moved from the waitlist to a the class, so they have been confirmed for the in-person class	Customer, business owner, instructor/practitioner
Class confirmation (online)	Virtual class confirmation	Customer, business owner, instructor/practitioner
Class confirmation (online) from the waitlist	Client moved from the waitlist to a class, so they have been confirmed for the virtual class	Customer, business owner, instructor/practitioner
Class confirmation waitlist	Confirmation the client has been added to the waitlist	Customer, business owner, instructor/practitioner
Class reminder email (in-person)	Reminder to the client of their upcoming in-person class	Customer, business owner, instructor/practitioner
Class reminder email (livestream)	Reminder to the client of their upcoming virtual class	Customer, business owner, instructor/practitioner
Class spot open	An open spot has opened for a class	Customer, business owner, instructor/practitioner
Class updated (in person)	An in-person class was updated (new location, time, etc)	Customer, business owner, instructor/practitioner
Class updated (online)	A virtual class was updated (new Zoom link, time, etc)	Customer, business owner, instructor/practitioner
Customer canceled their appointment booking confirmation (with credit reimbursement)	Customer has canceled their appointment (and will receive their credit back)	Customer, business owner, instructor/practitioner
Customer canceled their class booking confirmation (with credit reimbursement)	Customer has canceled their class (and will receive their credit back)	Customer, business owner, instructor/practitioner
Customer canceled their event booking confirmation (with credit reimbursement)	Customer has canceled their attendance for an event (and will receive their credit back)	Customer, business owner, instructor/practitioner
Customer late canceled their appointment booking confirmation	Customer has late canceled their appointment based on your company policy	Customer, business owner, instructor/practitioner
Customer late canceled their class booking confirmation	Customer has late canceled their appointment based on your company policy	Customer, business owner, instructor/practitioner
Customer late canceled their event booking confirmation	Customer has late canceled their event based on your company policy	Customer, business owner, instructor/practitioner
Customer review request	Requesting a customer to complete a review of your business 🤩	Customer, business owner, instructor/practitioner
Event cancellation notification	Event has been canceled	Customer, business owner, instructor/practitioner
Event confirmation (in-person)	Confirmation of an in-person event	Customer, business owner, instructor/practitioner
Event confirmation (online)	Confirmation of a virtual event	Customer, business owner, instructor/practitioner
Event reminder email (in-person)	Reminder email of an upcoming in-person event	Customer, business owner, instructor/practitioner
Event reminder email (livestream)	Reminder email of an upcoming virtual event	Customer, business owner, instructor/practitioner
Substitute instructor notification	Notification to alert that the instructor of a class has been changed.	Customer, business owner, instructor/practitioner
Waiver Request For Guest Reservations	Triggered when a client books a class on behalf of a guest. If the guest has not yet signed the required liability waiver, they will automatically receive an email with a link to complete the waiver form.	Customer, business owner, instructor/practitioner
Waiver Request Reminder For Guest Reservations	A follow-up reminder will now be sent to guests who haven’t completed the waiver after the initial request. This reminder is sent in tandem with the standard reservation reminder emails to ensure guests are ready to participate.	Customer, business owner, instructor/practitioner


Purchase emails
Email subject	Explanation	Who can this be sent to
Bundle purchase confirmation	Customer has purchased a bundled package	Customer, business owner
Community purchase confirmation	Customer has purchased a Community	Customer, business owner
Pack purchase confirmation	Customer has purchased a pack	Customer, business owner
Referrer payout notification	Customer has received a payout for referring a friend based on your businesses referral policy	Customer, business owner
Retail product purchase confirmation	Customer has purchased a retail product	Customer, business owner
Subscription purchase confirmation	Customer has purchased a subscription/membership	Customer, business owner
Invoice Payment Failed	An subscription payment failed	Customer, business owner
Gift card emails
Email subject	Explanation	Actions
Gift card purchased as gift confirmation	Customer has purchased a gift card for a friend	Customer, business owner
Gift card purchase confirmation	Customer has purchased a gift card	Customer, business owner

Sender email address

The send address is defaulted to no-reply@notifications.arketa.co.

If you are using the Marketing Suite, then you can use the domain you set up under Settings > Email > Email Domains. 🥳 It will appear in the drop down once the domain has been verified.

Reach out to our Support team if you are interested in learning more about the Marketing Suite! 😊

Scheduling emails

Certain email templates that have a set time, such as an upcoming appointment, can have a time delay in order to remind the customer of an upcoming class, event or appointment!

You can select to have the email sent:

24 hours before the time of the class, event, appointment, etc
45 minute before the time of the class, event, appointment, etc

Applying the email to Business Owner, Instructors/Team Member or Client

Certain transaction emails can be applied to :

Customer initiated action (purchase, booking, cancelations, etc.)
Staff initiated actions on behalf of the client (purchase, booking, cancelations, etc.)