You can view all transactional emails sent to the business owner/instructors and all transactional SMS text messages sent through Arketa! Additionally, you can explore other email communications, such as broadcast emails and messages logged in the Timeline tab, to gain a comprehensive view of client interactions.
Email notifications in Arketa are categorized into transactional emails (e.g., class bookings, waitlists) and marketing emails (e.g., new account sign-ups). These settings can be customized via the Arketa dashboard to suit your business needs.
To view messages, go to Settings > Communications > Sent Transactional Messages To access broadcast email content, navigate to Marketing > Broadcasts. From there, you can open specific broadcasts to review their content or duplicate them if needed.
Additionally, you can customize these notifications by unchecking the Business Owner recipient option for specific notifications, ensuring only clients receive them.
To edit or change the Transactional Email settings go to Settings > Transactional messages or see this page to get started! Note: Transactional emails are sent from a no-reply address, so clients cannot reply to these messages. For non-transactional emails, replies will appear in the sender’s email inbox outside Arketa. Ensure your sender email and domain are set up correctly in Settings > Email Settings to manage replies effectively. Business owners can stop receiving specific notifications by unchecking the "Business Owner/Owner" recipient option. For notifications that cannot be disabled, such as appointment bookings, you can set up an email inbox filter to automatically file or hide these notifications. Additionally, transactional emails sent to business owners include the purchaser's client name, allowing them to identify who made a purchase. If you are adding memberships or packages during a migration and want to prevent clients from receiving email notifications, go to the client’s summary in the dashboard and turn off Email Receipts and Transactional Emails before adding the items. To restore new sign-up notifications, go to Settings > Marketing Emails in your dashboard, enable the New Account email option, and toggle on CC Business Owner to ensure the account holder receives these notifications.