You can see a lot of great information for a Broadcast that is sent through Arketa.
How to view details of a Broadcast:
Go to Broadcasts and click on the live Broadcast that you want to review
You will see two tabs:
Overview: See email preview, action type (email or push notification), subject, and date sent
Recipients: List of clients, date sent, email address, and status of each recipient's email/push notification
Note: The details will only appear for live Broadcasts and it will show the status for each recipient 😊
Frequently asked questions
What does each recipient status mean?
Opened - The recipient opened the email
Delivered - The email was delivered to the recipient
Sent - The email was sent to the recipient
Bounced - The email bounced back
How do I view the overall status of my Broadcast?
You will see the total Sent, Opened, Clicked and Converted status listed next to each Broadcast.
Sent: The message was sent to the client but they have not seen it
Opened: The message was clicked on and opened by the client
Clicked: A element of the notification was clicked on
Converted: A purchase was made! 🥳
Clients will show the current status of the email. For example, clients will be listed as "delivered" then when they open it they will move to "Opened" and no longer be listed as "delivered" because they have moved onto the next phase of the process.