Clients will receive a pop up on their mobile device to turn on push notifications when they take the following action(s):
After a client book's class
After a client book's an appointment
When a client click's into the community bulletin board
Push notifications are not supported as a replacement for email or SMS reminders. Reminder notifications can only be sent via email or SMS.
Client can manually turn on push notifications through their mobile app by following these steps:
Click on profile picture
Go to Communication Settings
Toggle on "All notifications" under Push Notifications
Best Practices for Increasing Client Opt-ins
To encourage more clients to opt in for push notifications:
Send a broadcast email or SMS reminding clients to enable push notifications in the app.
Provide clear instructions on how to enable notifications in both the app and device settings.
Troubleshooting Notification Issues
If a push notification campaign shows limited subscribers, ensure clients have:
Enabled marketing push notifications in their app.
Saved their preferences after toggling settings.
Checking Notification Preferences
You can check a client’s notification preferences as follows: 4. Ensure that notifications are enabled in your mobile device's system settings for the Arketa app.
Push Notification Opt-in Status: Open the client’s profile in Arketa to view their opt-in status. Clients who have not opted in will not receive push notifications.
Email Preferences: Navigate to the client’s profile and scroll down on the main summary page to view their communication preferences, including transactional email settings.
Push Notification Subscribers: Use the notifications/subscriber view in the admin dashboard to see which clients have opted in to push notifications. For marketing push notifications, clients must specifically opt in and tap Save after toggling settings to register their subscription status.