How Can I Manage Paused Memberships and Adjust Billing Dates in Arketa?
Managing memberships in Arketa involves actions like pausing, unpausing, and adjusting billing dates to suit specific scenarios. Below is a comprehensive guide to help you navigate these processes effectively.
Pausing and Unpausing Memberships
Pausing Memberships with End Dates
If a membership has a set end or cancellation date, you must remove this date before pausing the membership. This ensures the pause action can be applied without conflicts.
Resuming Paused Memberships
To resume a paused membership:
Open the member’s subscription.
Click the “...” (more options) menu and select Resume payment collection.
Note that there is a 24-hour window before the next billing cycle triggers, so resuming won’t immediately charge the member.
If you need the membership to remain paused until a specific future date, pause it again and set the desired resume date during the pause setup. This ensures billing resumes on the intended date.
Adjusting Billing Dates and Cycles
Extending Billing Dates After Unpausing
When unpausing a membership, you can extend the next billing date to a later time. For example, after unpausing, adjust the next bill date to a specific future date to ensure the member isn’t charged until then.
Impact of Short Pause Periods on Billing Dates
If a membership is paused for a short period (e.g., 9 days):
The billing date remains unchanged if the pause period does not overlap the scheduled billing date.
To shift the billing date to reflect the paused days, manually adjust the next billing date either before or after applying the pause.
Special Billing Configurations
Check-In-Based Billing
If your membership is configured so that the next billing date activates on the client’s next check-in, there’s no need to freeze the account while they are away. The billing will automatically adjust based on their check-in activity.
By following these guidelines, you can effectively manage memberships in Arketa, ensuring smooth operations and customer satisfaction. For further assistance, consult Arketa’s support resources or contact customer service.