Managing Memberships in Arketa: Transfers and Modifications
Managing memberships in Arketa involves understanding the platform's policies and processes for transferring, canceling, and modifying memberships. This guide provides an overview of the key principles and steps to help you effectively manage memberships.
General Rules for Membership Transfers
Arketa does not support directly transferring memberships between accounts. Whether you are moving a membership between profiles, family members, or students, the process involves canceling the membership on the original account and setting it up on the new account. This ensures that memberships remain tied to the correct user profile.
Memberships cannot be transferred directly between accounts. To move a membership, cancel it on the original account and set it up on the new account.
If someone wishes to pay for another user’s membership, they can do so, but the membership itself cannot be moved between accounts.
Step-by-Step Guide for Canceling and Reassigning Memberships
Follow these steps to move a membership from one account to another:
Cancel the Membership on the Original Account: - Locate the membership on the original account. - Cancel the membership to ensure it is no longer active on that profile.
Set Up the Membership on the New Account: - Log in to the account where the membership will be reassigned. - Set up the same membership on this account.
Special Cases: Temporary Membership Changes
If you need to temporarily switch a member to a different subscription plan, such as a promotional offer, follow these steps:
Pause the Current Subscription: - Pause the ongoing subscription until the end date of the temporary plan.
Enroll in the Temporary Plan: - Set up the temporary subscription (e.g., a 3-month special).
Resume the Original Subscription: - Once the temporary plan ends, the paused subscription will automatically resume.
FAQs
Can I transfer a membership between family members?
No, memberships cannot be directly transferred between family members. To move a membership, cancel it on the original account and set it up on the correct account.
Can I transfer a membership between students?
No, Arketa does not support transferring memberships between student accounts. However, someone can pay for another student’s membership if needed.
What happens if I want to move a membership to a different email/profile?
Cancel the membership on the profile/email the client will not keep, then set up the same membership on the profile/email the client will keep. By following these guidelines, you can effectively manage memberships in Arketa, ensuring a smooth experience for all users.