How Do Refunds and Cancellations Work in Arketa?
Arketa provides clear policies and processes for handling subscription cancellations and refunds. Below is an overview of how these processes work, including key guidelines and common scenarios.
Overview of Arketa’s Refund and Cancellation Policies
Cancellation and Refund Are Separate Actions: Canceling a subscription does not automatically trigger a refund. These are distinct processes that must be handled separately.
No Automatic Refunds: When a membership is canceled, the system does not issue a refund automatically. Refunds must be processed manually through the client’s profile.
No Prorated Refunds: Arketa does not offer prorated refunds or credits for partial billing cycles. Customers retain access to their subscription until the end of the current billing period, and no further charges occur after cancellation.
Refunds Cannot Be Reversed: Once a refund is initiated, it cannot be canceled or reversed. If a refund was issued by mistake, you may need to recharge the customer with their consent.
Steps to Cancel a Subscription
Canceling a subscription in Arketa revokes the customer’s access to the pricing option. However, it does not automatically issue a refund. To cancel a subscription:
Navigate to the customer’s profile in your Arketa dashboard.
Select the subscription you wish to cancel.
Confirm the cancellation.
How to Process Refunds Manually
If a refund is required, follow these steps to process it manually:
Go to Customers → Clients and open the client’s profile.
Click the Payments tab.
Locate the most recent membership payment and select Refund Payment.
Enter the refund amount, choose the original payment method, add an explanatory note, and confirm the refund.
Common Scenarios and FAQs
Why Was I Charged If I Intended to Cancel?
Charges occur when a subscription remains active on the renewal date. To avoid charges, ensure the subscription is canceled before the charge date. Refunds are not issued for subscriptions that were active at the time of billing, in accordance with Arketa’s refund policy.
Can I Get a Refund After Canceling Mid-Billing Cycle?
No, Arketa does not provide prorated refunds or credits for partial billing cycles. You will retain access to the subscription until the end of the current billing period.
Can I Cancel a Refund After It Has Been Initiated?
No, refunds cannot be canceled or reversed once initiated. If a refund was issued in error, allow it to complete and recharge the customer with their consent if necessary. By understanding these policies and following the outlined steps, you can effectively manage cancellations and refunds in Arketa.