What is invoicing
An invoice is a formal document requesting payment for goods or services provided, outlining the details of the transaction.
An invoice can be created by you manually creating on in Beyond Classes --> Invoicing or right before a subscription renewal. An invoice "opens" when you manually send an invoice to a customer or right before a package or subscription is charged.
Every time your customers have a subscription an invoice is created ~1 hour before automated attempts to process the payment through the customer's default payment method charge the invoice.
When are invoices created for my automated subscriptions
Invoices are created about 1 hour before subscriptions are set to renew.
What do the Status' next to the invoices mean?
Status | Description | Possible Actions |
Open | The invoice is finalized and awaiting payment. |
|
Paid | This invoice is paid. | No further actions. |
Cancelled | This invoice is canceled. | No further actions. |
Uncollectible | The customer is unlikely to pay the invoice. Normally, you treat it as bad debt in your accounting process. |
|
How can I charge an "Open" or "Past Due" Invoice
Wait for automatic retry system (subscriptions only)
If the payment is a subscription, Arketa will automatically retry the invoice 4 times. After the 4th try it will set the invoice to cancel.
2. Send customer invoice to pay manually
2. Select "Send invoice"
3. Manually retry card on file
If a card is on file you can select from the following payment options.
4. Collect payment outside the system and "Mark as paid"
