You can pause a subscription or membership for clients if they need to.
How to pause a subscription
Click "Pause Subscription"
2. Choose if you'd like to pause "Indefinitely", "Number of cycles" or until a custom date
Note: If you select "On specific date" the customer is charged the full amount on the subsequent billing cycle after the pause end date.
3. Select the "Pause behavior" to decide if you'd like to allow the customer to use credits while their membership is paused
Please note if you have added a pause price to the subscription, the customer is charged the pause price instead of the normal rate during this period.
If a subscription is already set to cancel (for example, a set term subscription) you will have to remove the cancelation date first, and then pause the subscription.
Pause Type | Description | Charging Behavior |
Indefinitely | Pauses the subscription forever. In order to unpause, business owner must hop in to adjust. | The customer is not charged again until un-pause. |
Number of cycles | A total number of billing periods the subscription is paused. | The customer is charged again after the amount of billing cycles has lapsed. |
Until a custom date | Pauses payment collection until the specified date. | The customer is charged the full amount on the subsequent billing cycle after the pause end date. |
How will clients be billed on a paused subscription
Clients are billed for the subscription on the next billing date listed. An invoice will still be generated for each billing date and will be marked as "Draft", then "Uncollectible"
For example: A client's subscription is paused on July 30th and will resume on October 4th and the billing date is the 2nd of every month. You will see an invoice generated for each month on the 2nd, even when paused, under the client's profile but the invoice will be marked as "Draft", then "Uncollectible" and the client will not be charged. The invoices are still generating based on Arketa's billing through Stripe and this helps with record-keeping.
How to bill a client after a subscription is paused
There are two options:
You can allow the system to automatically bill on the next billing date after the pause has ended. The billing date is listed next to the client's subscription
For example: A membership resumes until October 4th and the next billing date is October 30th. The client will have access on October 4th and they will be billed on October 30th.
OR
You can set the billing date to be for the date you would like to bill for, then change the billing date back to the original date.
For example: A membership resumes until October 4th and the next billing date is October 30th. The client will have access to the membership on October 4th and you can change the billing date to October 4th (after the billing is resumed) and the client will be invoice for the charge. After the payment is collected, then you can move the billing date back to October 30th.
Note: only subscriptions/memberships that are not paused can be edited.
How can I edit a paused subscription
You must first "resume payment collection" on the subscription. After that, then you can edit the amount of credits or billing date of the subscription. 😊