Skip to main content

Overview: How to add pricing options

Updated over 11 months ago

Understanding Pricing Options

A pricing option is a versatile tool within a fitness or wellness facility that allows you to structure and offer various payment choices to your clients. It empowers you to create a range of options tailored to different preferences and needs. These can be found in Setup --> Pricing.

Drop-In:

Definition: A drop-in is a single class pricing option that allows clients to attend a specific session without committing to a package or membership.

Best used for: It offers flexibility for occasional participation and drawing those to other pricing options.

Class Package:

Definition: A class package is a type of pricing option that grants clients a predefined number of classes. It provides flexibility, allowing clients to choose when to attend classes while ensuring they get value for their investment.

Best used for: A limited number of classes or appointments. 5 and 10 packages are the most popular!

Invoice:

Definition: An invoice is a financial document generated by your business outlining the details of a purchase or service, including cost, client details, and payment instructions.

Best Used for: Providing clear transaction records and payment details to clients. Great for corporate classes, private parties or large ticket items where a client may want a written record.

Subscription / Membership:

Definition: A subscription/membership grants clients ongoing access to services for a specified period, often billed at regular intervals.

Best Used for: Consistent, extended access to services, creating a reliable and convenient experience. Most businesses attempt to draw everyone to their membership. This is great for you as it's consistent revenue across the board.

Intro Offer:

Definition: An intro offer is a special pricing option designed to attract new clients. It allows them to experience your services at a reduced rate for a limited time,

Best Used For: New clients. It helps encourages them to explore your different offerings and the value before committing to another plan.

Payment Plan:

Definition: A payment plan is a flexible pricing option that enables clients to divide the total cost of a package or subscription into manageable installments.

Best Used For: Make your offerings or high ticket items more accessible to a wider audience. These are great for teacher trainings, retreats and high ticket coaching clients.

Bundle:

Definition: A bundle pricing option provides a unique and customizable approach, allowing clients to mix and match various pricing components to tailor their experience. For instance, a bundle might combine a 10-class package with unlimited livestream classes and additional amenities like a water bottle or access to exclusive workshops. This versatile option grants clients the freedom to create a package that aligns precisely with their fitness or wellness preferences, enhancing their value and satisfaction.

Best Used For: Mixing and matching different quantities of differing services.

Examples:

  1. Unlimited mat pilates classes with 2x reformer classes per month

  2. Intro offer where the first month of membership comes with 1 nutrition coaching session and a swag back

Pre-Sale:

Definition: A pre-sale pricing option provides early access and discounted rates for upcoming services or packages before they are officially launched.

Best Used for: Generating excitement and securing commitments from clients before either a studio open or a new service that is dropping.

By integrating these versatile pricing options, your fitness or wellness facility can enhance client engagement, satisfaction, and flexibility, meeting diverse preferences and needs.

Building a pricing option

  1. Go to Set up > Pricing Options

  2. Click on "add new"

    1. Class pack: set number of credits as a one-time payment

    2. Membership: set number of credits and it is renewed within a given timeframe (monthly, quarterly, yearly, etc) and the client is billed each billing cycle

    3. Bundle: combination of multiple items (example: a class pack and a retail item)

Class pack:

You can start by marking a pricing option as an Intro Offer and allow new clients OR new + existing clients to purchase this pricing option. Intro offers helps encourages clients to explore your different offerings and the value before committing to another plan! 😊

Note: Making a pricing option an intro offer will prevent clients from purchasing this offering more than one time.

After that step, you can complete the rest of the details of the pricing option:

  1. Enter name: this will be public-facing name of the pricing option that clients will see

  2. Description: Details about the class pack - clients will see this, so have some fun with it! 😊

  3. Preview image: Image attached to the subscription/membership

  4. Number of classes: This is the amount of "credits" that the client will receive when they purchase this pricing option

  5. Expiration: if you would like clients to use the credits within a certain amount of days, you can select this option

  6. Price: how much is this client pay for this class pack

  7. Redeemable: how can this pricing option be used. You can make this pricing option even more specific under the section "Advanced Access Settings" in the next step as well. You can select more than one:

    1. Live stream classes

    2. In-person classes

    3. On-demand videos

    4. Private sessions

  8. Only available at specific locations: the locations that this pricing option can be used

Advanced Access Settings:

  1. Activate this package

    1. On sale date

    2. On first usage

    3. Specific date: enter a custom date

  2. Applies to specific class templates

  3. Applies to specific on-demand categories

  4. Maximum number of purchases: Maximum number of purchases

  5. Booking Restrictions: how many times can a client book with this pricing option

  6. Allow guest usage: allowing clients to use this pricing option for a friend. See more details here!

Agreement terms & confirmation:

  1. Agreement terms

  2. Confirmation email

  3. Confirmation Flow

  4. Confirmation page message

Access to pricing option:

  1. Hidden: Hid the subscription so it is not listed on your pricing page. Only students with a direct link to purchase this offering will be able to access it

  2. Show on Dashboard Point of Sale: Subscription/membership is visible in POS

Membership:

You can start by marking a pricing option as an Intro Offer and allow new clients OR new + existing clients to purchase this pricing option. Intro offers helps encourages clients to explore your different offerings and the value before committing to another plan! 😊

Note: Making a pricing option an intro offer will prevent clients from purchasing this offering more than one time.

  1. Name: Title of the subscription/membership

  2. Description: Details about the subscription/membership - clients will see this, so have some fun with it! 😊

  3. Preview Image: Image attached to the subscription/membership

  4. Type of Subscription: Unlimited or Recurring package

  5. Billing: Set up how the client should be billed and you can enter different intervals (week, month, quarter, half year, year)

  6. Price: The cost of the subscription/membership

  7. Redeemable for: What the client can use this subscription/membership to redeem - All Livestream Classes, All In-Person Classes, all On Demand Videos, All Private Sessions - you can select more than one and you can make this pricing option even more specific under the section "Advanced Access Settings" in the next step

  8. Only available at specific locations: the locations that this pricing option can be used

Advanced Access Settings:

  1. Additional fields about the subscription's access and visibility: Apply to specific class templates, apply to specific on-demand categories, apply to specific locations, includes communities, maximum number of purchases, any booking restrictions

Video Library Bonus Add-on:

  1. Additional on-demand categories included: any additional video categories that you would like clients to have access to with this pricing option

Billing Options:

  1. Initial setup fee: an additional fee for initial set up - this is a one-time fee

  2. Run auto pay:

    1. On a set schedule (recommended): clients are billed on a set date

    2. When the items remaining run out: only renewed when there are no more credits in the membership

  3. When will clients first be billed?

    1. On sale date:

    2. 1st of the month:

    3. Specific date: enter a custom date

  4. When will the membership activate

    1. On sale date: the client will be billed a second time one billing cycle after the first charge

    2. On first usage: the client will be billed a second time one billing cycle after they are checked in to their first class.

  5. Number of billing cycles: how many time should this client be billed. If the field is left blank, then the billing will continue indefinitely.

  6. Minimum billing cycles: Number of billing cycles before a member can cancel

  7. Every billing cycle:

    1. Reset the number of credits that can be redeemed: credits are reset on each billing date

    2. Rollover the number of credits to the following billing cycle: credits rollover each time the billing date hits

  8. Allows cancellation online: allowing the client to cancel online without reaching out to the business owner

  9. Can this plan be paused in the dashboard? allow the client to pause this membership without reaching out to the business owner

  10. Price of plan during pause: the price that the client will be charged during the time the plan is paused

  11. Can client still receive credits while plan is paused? allow clients to still receive credits, even if the membership is paused

  12. Allow client to book as unpaid if they have no credits: allow clients to book classes as "unpaid", even if they do not have credits available yet. Use Arketa's unpaid reservation resolver to put your unpaids on auto-pilot - turn it on here under "Enable Unpaid Reservation Resolver" 😊

Agreement Terms & Client Communications:

  1. Confirmation email

  2. Confirmation page message

  3. Agreement terms

Access to pricing option:

  1. Hidden: Hid the subscription so it is not listed on your pricing page. Only students with a direct link to purchase this offering will be able to access it

  2. Show in dashboard point of sale: Subscription/membership is visible in POS

Bundle:

  1. Type of bundle:

    1. one-time bundle: client purchases one-time

    2. recurring bundle: clients are billed on a set schedule for this bundle

  2. Intro Offer: allow new clients OR new + existing clients to purchase this pricing option. Intro offers helps encourages clients to explore your different offerings and the value before committing to another plan! 😊

  3. Name: Title of the bundle

  4. Description: Details about the bundle - clients will see this, so have some fun with it! 😊

  5. Preview Image: Image attached to the bundle

  6. Products: what products are included in this bundle

    1. If you set the bundle to be a recurring bundle, then you can select the frequency of the individuals items

  7. Bill the client every: Set up how the client should be billed and you can enter different intervals (week, month, quarter, half year, year)

  8. Price: The cost of the bundle

Advanced Access Settings

  1. Maximum number of purchases: Only this many people may purchase this offering

  2. Booking Restrictions: how many times can a client book with this pricing option

Billing Options

Note: this section will only appear if you selected to have a recurring bundle.

  1. Initial setup fee: an additional fee for initial set up - this is a one-time fee

  2. Run auto pay:

    1. On a set schedule (recommended): clients are billed on a set date

    2. When the items remaining run out: only renewed when there are no more items left in the bundle

  3. When will clients first be billed?

    1. On sale date:

    2. 1st of the month:

    3. Specific date: enter a custom date

  4. When will the membership activate

    1. On sale date: the client will be billed a second time one billing cycle after the first charge

    2. On first usage: the client will be billed a second time one billing cycle after they are checked in to their first class.

  5. Number of billing cycles: how many time should this client be billed. If the field is left blank, then the billing will continue indefinitely.

  6. Minimum billing cycles: Number of billing cycles before a member can cancel

  7. Allows cancellation online: allowing the client to cancel online without reaching out to the business owner

  8. Can this plan be paused in the dashboard? allow the client to pause this bundle without reaching out to the business owner

  9. Price of plan during pause: the price that the client will be charged during the time the plan is paused

  10. Can client still receive credits while plan is paused? allow clients to still receive the bundle, even if the membership is paused

  11. Allow client to book as unpaid if they have no credits: allow clients to book classes as "unpaid", even if they do not have credits available yet. Use Arketa's unpaid reservation resolver to put your unpaids on auto-pilot - turn it on here under "Enable Unpaid Reservation Resolver" 😊

Agreement Terms & Client Communications:

  1. Confirmation email

  2. Confirmation page message

  3. Agreement terms

Access to pricing option:

  1. Hidden: Hid the bundle so it is not listed on your pricing page. Only students with a direct link to purchase this offering will be able to access it

  2. Show in dashboard point of sale: Bundle is visible in POS


​

Related Articles
How to create a Bundle!
How to build subscriptions
How to create a subscription / membership
How does "pausing" for subscriptions work?
First Time Member Report
Did this answer your question?