How to Manage Membership Pricing Changes and Renewals in Arketa
Managing membership pricing in Arketa involves understanding how price changes affect existing and new members, as well as the steps required to update pricing for specific scenarios. This guide provides an overview of key principles and actionable steps to help you effectively manage pricing changes.
Overview of Pricing Management in Arketa
Existing Members: Memberships lock in at the rate at which they were originally purchased. Price changes do not automatically apply to existing members unless manually updated.
New Members: Updated pricing applies only to new sign-ups or renewals after manual adjustments.
Grandfathered Pricing: Existing members retain their original pricing unless they cancel and rejoin or switch plans.- Membership Billing Cycles: Clients will not be charged the updated price immediately unless the billing date is also changed.- Events: Updated ticket prices apply only to new purchases, while completed orders remain unchanged.
No Retroactive Changes: Price updates will not retroactively re-invoice or alter amounts paid by customers for past purchases.
Managing Existing Member Pricing
To update pricing for existing members:
Open the client’s account in Arketa.1. Access the Admin Dashboard by logging into your Arketa account.
Navigate to the membership under Pricing Options.
Select the edit option and update the price. The new price will apply to future renewals.
Alternatively, you can apply a recurring discount to the subscription for a reduced rate. This ensures the discount persists across billing cycles.
Applying New Pricing for New Members
To implement new pricing for new members while maintaining existing members’ rates:
Duplicate the current Pricing Option.
Set the new price on the duplicated option.
Hide the original Pricing Option to prevent new sign-ups while keeping existing members on their current rate.
Handling Grandfathered Pricing
Grandfathered pricing ensures that existing members continue to pay their original rate. To move members to a new rate:
Option 1: Expire the current membership and re-purchase it at the new price.
Option 2: Manually update the renewal rate in the client’s account.
Step-by-Step Guides for Common Scenarios
Scenario 3: Updating a Price for an Event
Access the Admin Dashboard and locate the event.
Edit the ticket price to the desired amount.
Save the changes. The updated price will apply only to new purchases, while completed orders remain unaffected.
Scenario 1: Changing a Membership Price for Future Renewals
Open the membership’s Pricing Option in your dashboard.
Edit the price.
Save the changes. The updated price will apply to future renewals but not retroactively.
Scenario 2: Restricting Access to Premium Classes
Configure the premium class as an event and exclude memberships from accessing it.
Alternatively, adjust membership access to exclude the premium class while allowing other services.
FAQs
Will price changes automatically apply to existing members? No, existing members retain their original pricing unless manually updated.
How do I ensure a new price persists across billing cycles? Edit the recurring amount in the client’s profile rather than applying a one-time discount.- What happens if I update an event’s price from an early-bird rate to the regular price? Updating the event price from an early-bird rate to the regular price will only affect new purchases. Customers who purchased at the early-bird rate will not be charged the difference.
Can I change the price of a pricing option without duplicating it? Yes, you can update the price directly. The updated price will apply to new purchases, while past purchases remain unaffected.
Will clients be charged immediately if I update a membership price? No, clients will not be charged immediately unless you also change the billing date. The updated price will apply to future billing cycles.
By following these guidelines, you can effectively manage membership pricing changes and renewals in Arketa.