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"Last Interaction" on Client Profile

Updated today

Here are the reasons you would see a timestamp change for the "Last Interaction" in the client list:

  • When the client books something (a class or an appointment), including bookings made by staff on their behalf

  • When the client is added to a studio’s client list (e.g., staff manually creates/adds a client, lead is added)

  • When a guest booking creates a new guest client (guest reservations / guest checkout flows)

  • When a client is created through a third‑party booking integration

    • ClassPass bookings (when it creates a new client record)

    • Gympass/Wellhub bookings (when it creates a new client record)

  • When a client signs a waiver (waiver submission flow)

  • System backfill (not a real interaction, but it can update the field):

    • If a client record is missing “Last Interaction,” the system may fill it in using the timestamp of their most recent booking

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