As a business owner, you can now set up automatic charging for late cancellations and no-shows. Automating the penalty charging process eliminates the need for manual intervention. It saves time and resources that can be redirected toward bigger and better things ⭐️
Go to Settings --> No Show/Late Cancel Fees
Add New Policy
Fill out the details about your policy and click "save changes"
Each day you will receive an email with the list of customers who are going to be automatically charged
Customers will be charged every day at 12pm ET
If you would like to waive customers or charge them before the automatic penalty you can do so in reports --> late cancel no show
Dropdowns | Options | Definition |
What is this penalty for | Late Cancel No Show | Allows you to collect data based on penalty type |
Services applied to | All Classes Livestream Classes In-Person Classes Private Sessions | Allows you to choose if the penalty applies to all services or specific services |
Specific packages and subscriptions | 5 Package 10 Package VIP Membership Standard Membership | By default, the penalty applies to all pricing options. This allows you to charge a penalty based on the pricing option. |
Specific class types | Yoga Flow 60 Yoga Flow 45 Special Soundbath
| By default, the penalty applies to all class types. This allows you to charge a penalty based on the class template. |
Specific locations | Downtown Location Uptown Location Highlands Location | By default, the policy applies to all locations. You can choose specific locations each policy applies to be more specific. |
Timeframe of charges for late cancel/no show:
System runs a check every day at 9am PST to calculate the cancel/no show fees for the previous day
There is a 1 day waiting period to decide if the business would want to waive those fees
The system runs another process every day at 9am PST that checks for the fees that were calculated on step 1, 2 days ago and charges the ones that were not waived
Frequently Asked Questions
What if I want to not charge for a late cancel and simply have the customer lose the item on the package
You can do this. Simply update your booking windows and the package will not be refunded upon late cancel.
If I manually waive or charge a customer before the system automatically charges them, will it charge them twice?
No, it will not! The system will recognize this and not charge them twice.