Arketa has taken AI to the next level, making it customizable for your embedded chat bot to have your studio questions answered in the moment, without additional staff needed!
Note: This feature is available with our Marketing Suite! If you're interested in learning more about this add-on, please reach out to our support team!
How to set up AI with the chat bot
Ensure your custom chat is embedded in your website - see this page on the embeddable chat!
Select "Enable AI" and type in a short description of your business under "Business description" to help the AI customize the tone then click "Save & Continue"
How to set up the FAQs for your bot
Go to Settings > FAQs under Business Settings
Click on "Add FAQ"
Type the Question and Answer and
Click Save
What actions can be taken by AI
Client's can:
Book a class
Send a note to the instructor of a booked class
Get information on studio (based on custom FAQs)
Schedule client into class
existing purchase does it in one flow
no purchases, redirect to checkout page
Find upcoming reservations
Cancel upcoming reservations
Cancel subscription (if it can be canceled online)
Buy new intro offers, subscriptions, packages
redirect clients to the payment page
What won’t it do:
it won’t take client payments or show payment history
it won’t cancel subscriptions that should not be canceled online
it won’t schedule private appointments
Where do I view the messages sent to clients
Click on "View Message History" in the top, right corner
From this page, you can see the types of questions that client's are asking and tweak your FAQs to help address those questions! 😊
Common FAQs to add
You want to add question and answers that are specific to your studio - this can include equipment, parking, directions, client experience in your studio, and much more! The AI bot should pull information about your cancelation policy, booking windows, and more but if you wish to have specific answers to these questions, please use the FAQ feature!
Parking questions
Do you validate parking
Do you have a parking lot
Where do I park
Equipment questions
Do I need to bring my own mat
Do you supply towels
Client experience questions:
Do you offer showers or locker rooms
What shoes should I wear?
Can I bring my dog to your studio?