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Embedded Chat
Updated over a week ago

Configuration

  • Primary color: change the color that the chat bot will show in and you use your brand colors 😊

  • Positioning: This is where your chat bot will appear on your website (top left, top right, bottom left, bottom right)

  • Animation delay: The amount of time that a client will be on your website before the chat bot pops up!

  • Border radius: The radius of the border - you can play around with the "shape" of the border

  • Custom Lifecycle Stage: A custom lifecycle stage. If not selected, it will follow the default lead stage as defined in settings (if applicable)

  • Custom Lead Source: Enter a custom lead source for this method of communication. If left blank, it will default to 'chatbot'.

Customizing your chat bubble

  • Bubble title: The message shown at the top of the chat widget

    • Suggestions:

      • "Welcome to our studio!"

      • "Contact us"

      • "How can we help?"

  • Welcome message: The first message that will appear to clients

    • Suggestions:

      • "Hi there! How we can we help today?"

      • "Hello 😊 how can our amazing staff help today?"

      • "Hi! Send us your questions and our team will text you back shortly.

  • Success message: The text clients will see after they send a message. This is a good place to enter your turnaround time for answering inquiries.

    • Suggestions:

      • "Thank you for your message! We will get back to you in no time."

      • "Thanks for reaching out! We will reach out within 1 business day"

      • We look forward to seeing you in the studio and we'll get back to you within 24 hours. If this is urgent, please call us at 480-402-4456

  • Form description: The description of the form that the client will fill out

  • Button text: What the button says for a client to send a message

Integration

Visit the Integration Guide tab for next steps for embedding!

Settings > Embedded Chat > Integration Guide

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