When your studio is closing for a holiday, renovation, or any planned break, there are two separate steps to complete: blocking new appointment bookings using a date override, and canceling any group classes already on the schedule. This article walks through both.
Step 1 — Block new appointment bookings with a location override
A date override at the location level prevents new appointment bookings from being made during your closure dates. It does not affect group classes — those need to be handled separately (see Step 2).
Go to Settings → Locations
Tap into your location
Go to the Availability tab
Under Date Overrides, select the date(s) you want to close
Choose Unavailable all day to block the full day, or set specific hours if you are doing a partial closure
Save your changes
Once set, the override prevents new appointments from being booked on those dates. Clients visiting your booking page will not see availability for those days.
⚠️ Important: Setting a location override does not automatically cancel existing reservations. Any appointments already booked before the override was added will remain on the schedule. You will need to cancel those manually if the studio will not be open.
Step 2 — Cancel group classes during the closure
Location overrides only affect appointment booking availability — they have no effect on group classes. If you have group classes scheduled during your closure, you need to cancel them separately so that clients are notified and credits are returned.
Go to Group Classes → My Schedule
Find each class that falls within your closure dates
Open the class and select Cancel class
Choose whether to notify enrolled clients — we recommend always sending the cancellation notification so clients know and can rebook elsewhere
Repeat for all classes across the closure period
Tip: If you have many classes to cancel, use the bulk class editing tool to cancel multiple sessions at once rather than opening each one individually.
Step 3 — Reopen after closure (remove the override)
When you are ready to reopen, removing the override restores normal appointment availability for those dates.
Go to Settings → Locations → [Your location] → Availability
Find the override under Date Overrides
Tap the trash can icon next to the override date to remove it
Appointment availability will return to your standard weekly hours immediately.
Override vs. Cancel — what's the difference?
Studios sometimes use these interchangeably, but they do different things:
Date Override | Cancel Class / Appointment | |
What it does | Blocks new bookings from being made | Removes an existing booking from the schedule |
Affects existing reservations? | No — existing bookings remain untouched | Yes — cancels the reservation and notifies the client |
Applies to | Appointments only | Group classes and appointments |
Client notification sent? | No | Yes (if enabled) |
Reversible? | Yes — delete the override to restore availability | No — a cancelled class cannot be un-cancelled |
For a full studio closure, you need both: set the override to block new appointment bookings, and cancel any group classes already on the schedule.
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