We're thrilled to offer unlimited on-demand streaming content, making your business more accessible to a broader audience. Your clients expect seamless accessibility, but sometimes internet or device limitations can impact their experience.
The issue:
While Arketa provides budget-friendly, unlimited video storage, uploading unprocessed videos can result in large files, files of an incompatible type and other issues. This may cause playback issues for users with slow internet connections, older devices or those in need of software upgrades, or those in regions with limited access.
Troubleshooting with your customers:
To assist your clients with video playback issues as they arise, we encourage you to ask the following of your client:
Clear cache and cookies
Use a different web browser, such as Chrome, ensuring it is updated
Update your browser to the most recent version
Disable any browser extensions or ad-blocking software
End or pause any activities on your network that might be consuming a lot of bandwidth or update frequently (Netflix, online games, other uploads or downloads, weather websites etc.)
Solutions Arketa Offers
Solution 1: Video compression using a free online tool, Handbrake. (download handbrake here.)
Compress your videos before uploading to ensure smooth playback.
We recommend using Handbrake for its speed and simplicity.
Aim for a size of about 0.5GB for every 15 minutes of video.
Smaller files also upload faster to Arketa.
Presets recommend for first pass shown here:
Solution 2: Use YouTube or Vimeo
If you use the Arketa Web Browser experience, consider using YouTube or Vimeo links for videos.
YouTube and Vimeo encode videos for optimal streaming. (Note: Youtube isn't suitable for partners with Arketa custom mobile apps, and YouTube livestream recordings will not work as an Arketa On Demand video. Vimeo links will work on the mobile app but not all the mobile app features will be available if you use this option, such as downloading for offline viewing)
Solution 3: Upgrade to Premium Video Processing with Mux
If you prefer a different option to 1 or 2, Arketa has partnered with Mux, a premium video processing company.
Mux uses adaptive streaming technology to adjust video quality based on viewers' internet speeds, allowing for a more seamless video playback experience.
Upgrade directly from your dashboard; it's an add-on subscription to your Arketa software fees.
A note about filming on iPhone: Here are iPhone settings for optimal video recording.
Optimal iPhone recording settings - Use HD quality at 30 frames per second for great sound quality.
File type settings - Set your iPhone camera to "Most Compatible" in the Settings app for the best results.
Still having issues?
Open your video in Quicktime and export it as 1080p without selecting "Use HVEC."
If "Most Compatible" is an option, choose that format.
For optimizing your video for the web and reducing file size without sacrificing quality, consider using the "Handbrake" tool. Learn more here.
We hope these solutions enhance your clients' video-watching experience. If you have any questions or need further assistance, please feel free to reach out. Your success is our priority!