Go to "Customers --> Clients"
Search for client
Tap into "Payments Tab" or use actions sheet and select "Refund"
4. Tap into payment
5. Select "Refund Payment"
6. Select "Amount", "Reason" and any notes that may help you recall why you provided a refund.
7. click "Refund Payment"
Refunds take 5-10 days to appear on a customer's statement. Credit card fees for the original payment won't be returned, but there are not additional fees for the refund.
Refunding as a partial refund
Go to "Customers --> Clients"
Search for client
Tap into "Payments Tab" or use actions sheet and select "Refund Payment"
Under "Amount" type in the amount
Note: you can enter any amount that is lower or equal to the amount of purchase
Complete the refund
Refunding for a pack and removing the credit
Search for client
Tap into "Payments Tab" or use actions sheet and select "Refund Payment"
Under "Amount" type in the amount
Toggle on the option to "remove package credits from customer" so the client will be refunded AND the credits will removed from the client's pack.
Refunding one item in an order with multiple items
Go to "Customers --> Clients"
Search for client
Tap into "Payments Tab" or use actions sheet and select "Refund Payment"
Toggle on "Partial Refund"
Once this is toggled on, select the item that you wish to return
Complete the refund
Refunding to account credit
To do this, follow steps 1--5 above and under the "Refund method" you can select "Account credit" and the amount will be posted to the client's account as a credit for future use!
