Both you and your team members can set up availability. This is great for
Students booking in via your private scheduler
Blocking off the calendar if you are quickly booking an instructor behind the desk
How to set up team member availability
Make sure to set your businesses location timezone by following the steps below:
Settings > Locations
Select Location and set Availability Timezone
Go to "Set up --> Team"
Tap on the tab "Availability"
Ensure you are toggled to the correct location in the upper left of your dashboard. Note: availability can be set differently for each location team member works at, and All Locations denotes livestream availability.
Set up:
Timezone
Start time increments
Services offered by this team member
Hours of availability
Click "Save changes"
How to send team member availability to customers
Go to "Set up --> Team"
Click "Share links"
3. Share "Private Availability Direct Link" as a direct link to book or select one of the other embed options
How to view team member availability when booking behind the desk
Grey background: Indicated the instructor is set to unavailable. This is either due to instructor availability or business hours.
White background: Indicates the instructor is set to available
How instructors can edit or set up their own availability
Go to "Home"
Tap on "Edit Availability"
Troubleshooting Availability:
Is the instructor's availability set up to be the livestream availability or the locations availability? Triple check if the classes is set up for livestream, but leave location availability empty!
Is the instructor already teaching a class at the time? If so, their availability will be blocked.
Does the service require a location? If so, check the availability of the location under Settings > Locations and ensure the hours are correct and the timezone is set!
Does the service require a room? if so, check to make sure the room is not being used at that time.
Is the timezone missing from the availability? If so, check the timezone of the location under Settings > Locations and ensure the hours are correct and the timezone is set!