Retrying a failed payment for a client can vary depending on the type of transaction. The steps below outline one of several methods for retrying payments in Arketa.
Retrying Declined Payments or Late-Cancel/No-Show Fees
Go to the client’s profile.
Open the Payments section.
Select the failed payment or click the Item Name to open the invoice.
Click Retry Payment.
Retrying Payments for Unpaid Invoices
After updating a client’s credit card, open the unpaid invoice.
Select Actions > Recharge to process the payment.
Retrying Membership Subscription Payments
Open the client’s membership.
Click the three-dot menu next to the membership and select Retry Payment.
Retrying Payments for Class Pack Purchases
Open the related order.
Select the Retry option in the top-right corner to attempt the payment again.
Handling Missing Payment Methods
If there’s no card on file, send the client a payment link to complete the payment.t"