Customer experience
When an Arketa teammate calls you via Messenger,you will receive a message in the Messenger to join the call.
Customers joining a Messenger call need to accept browser microphone/camera permission.
If recordings and transcripts are enabled, when a customer joins the call there’s a red indicator next to the time which indicates that the call is being recorded.
Note: If your customer is using a browser in Private or Incognito mode, the process will fail. The customer will need to use a regular browsing window.
Screen sharing
Once you have joined the call, you can share your current screen, window, or tab using the screen icon in the call controls.
This will present their screen to the teammate in the inbox.
Note: The ability to screen share is only available on the customers end in the Messenger, it is not possible for teammates to screen share.