How to join the waitlist

There are now two waitlist functions available for your business.

Navigating the Waitlist through Settings

1. Click on Settings

2. Click on Waitlist

Automated Waitlist

When a spot opens up automated waitlist automatically adds a client to class based on who was first on the waitlist.

The client experience is the same and will be asked to join waitlist at checkout. The only difference is they can see what number they are in line from their booking screen.

To enable Automated Waitlists head to you Settings tab > Waitlists toggle Enable waitlist and choose a waitlist close window. Since clients are automatically added and charged we recommend having you window be at least 30 minutes or more for the them to have adequate notice.

Enable automated waitlist: This means that if a spot opens up before class the student who is number 1 on the list will automatically enrolled into class. They will be notified that they are enrolled but this will be automatic!
- We suggest turning this OFF if you want clients to always book once waitlist spot opens up - this would be first come, first serve for the waitlist!
Waitlist close window (minutes prior to start of class): This is how long before class clients will be automatically enrolled from the waitlist. If a spot opens up on the waitlist after this time, clients auto-enrolled will not be automatically enrolled into class. Instead these customers will have their credit returned, if applicable, and will be sent an email to notify them of a spot opening for this service. If you want clients to be auto-enrolled at any time a spot opens up, set this to 0.
Waitlist Credit Hold On: Check this box if you would like to put a credit hold on the client's pricing option credit when they are added to the waitlist. This will prevent the client from booking other classes with the same credit until they cancel the waitlist reservation or the class has passed.

Clients on the waitlist will still appear in the client roster and are indicated by their position in the waitlist:

Allow overlapping reservations is an option you can toggle on to allow a client to make multiple waitlist reservations for the same time slot.

Basic Waitlisting

Once a spot opens up all names on the list are emailed notifying them of the spot. From there it is first come first serve who books the spot. Here's an example of what a waitlisted class looks like

How it works:

If class fills up, your class will now be marked as waitlist only. Students can now sign up for the waitlist to be notified when a spot opens up.

Tap waitlist
Click join the waitlist

If a spot opens up, all students will be automatically emailed that the class now has an open spot. From there, they will be directed to your website and sign up.

Waitlist Limits

To turn on waitlist limits, go to Settings > Waitlist and click Edit next to name of the service type and enter the amount of clients that can be entered into a waitlist

For example, if you have "10" entered as the waitlist limit and the 11th person will see "waitlist closed"