How to join the waitlist
There are now two waitlist functions available for your business.
Navigating the Waitlist through Settings
1. Click on Settings
2. Click on Waitlist
Automated Waitlist
When a spot opens up automated waitlist automatically adds a client to class based on who was first on the waitlist.
The client experience is the same and will be asked to join waitlist at checkout. The only difference is they can see what number they are in line from their booking screen.
To enable Automated Waitlists head to your Settings tab > Waitlists toggle Enable waitlist and choose a waitlist close window. Since clients are automatically added and charged we recommend having your window be at least 30 minutes or more for them to have adequate notice. Alternatively, navigate to Settings > Class & Booking Settings > Waitlist to enable automated waitlists.
Enable automated waitlist: This means that if a spot opens up before class the student who is number 1 on the list will be automatically enrolled into class. They will be notified that they are enrolled but this will be automatic!
We suggest turning this OFF if you want clients to always book once waitlist spot opens up - this would be first come, first serve for the waitlist!
Waitlist close window (minutes prior to start of class): This is how long before class clients will be automatically enrolled from the waitlist. If a spot opens up on the waitlist after this time, clients auto-enrolled will not be automatically enrolled into class. Instead these customers will have their credit returned, if applicable, and will be sent an email to notify them of a spot opening for this service. If you want clients to be auto-enrolled at any time a spot opens up, set this to 0. A common setting for the waitlist close window is 12 hours, but you can adjust this based on your schedule.
Waitlist Credit Hold On: Check this box if you would like to put a credit hold on the client's pricing option credit when they are added to the waitlist. This will prevent the client from booking other classes with the same credit until they cancel the waitlist reservation or the class has passed.
Disable Waitlist: To disable a waitlist, set its capacity to 0 under Settings > Waitlist for the relevant service type.
Clients on the waitlist will still appear in the client roster and are indicated by their position in the waitlist:
Allow overlapping reservations is an option you can toggle on to allow a client to make multiple waitlist reservations for the same time slot.
Basic Waitlisting
Once a spot opens up all names on the list are emailed notifying them of the spot. From there it is first come first serve who books the spot. Here's an example of what a waitlisted class looks like
How it works:
If class fills up, your class will now be marked as waitlist only. Students can now sign up for the waitlist to be notified when a spot opens up.
Tap waitlist
Click join the waitlist
If a spot opens up, all students will be automatically emailed that the class now has an open spot. From there, they will be directed to your website and sign up.
Waitlist Limits
To turn on waitlist limits, go to Settings > Waitlist and click Edit next to name of the service type and enter the amount of clients that can be entered into a waitlist. To disable a waitlist, set its capacity to 0. This will prevent any additional clients from joining the waitlist.
For example, if you have "10" entered as the waitlist limit and the 11th person will see "waitlist closed"
How to view who is on my waitlist
Tap into any class page to view who is on the waitlist. To reorder the waitlist, drag and drop a client's row using the handle with six dots on the left side.
Frequently Asked Questions
If a spot opens up, can I add someone off of the waitlist into class?
To add someone off the waitlist, open the class roster, add the client to the class, and select the option to add them to the waitlist. This feature is best accessed from a desktop.
Your clients do not agree to purchasing the class should a spot open up so we recommend checking with them first.
Do communities have a waitlist?
Not yet, coming soon!
How many students can join the waitlist?
An unlimited amount of students can join the waitlist!
Can clients remove themselves from the waitlist?
Yup! Clients can cancel their reservation from the bookings tab of their account.