Disputed Payments
When a client disputes a payment, here’s how it works today:
Where disputes appear
Disputed transactions will show up in the All Payments report and filter status as "Dispute".
You’ll be able to track all disputes from this report.
What is a dispute?
A dispute is the action of a client disputing a charge with their bank.
Cardholders typically have 60–120 days to initiate a dispute through their bank, this timeframe varies from bank to bank.
Currently, no dispute fees are charged to your account (this may change in the future).
Fighting a dispute
You have the option to fight the dispute by submitting evidence
Go to the client's profile > Payments > click into the Disputed Payment and submit evidence
If you win, the funds will stay with your buisness
If the dispute is lost, the client will be refunded
Important notes
No additional fees are charged today for disputes, but it’s always a good idea to communicate clearly with your clients and keep detailed records (e.g., class sign-ins, waivers, communication logs) to strengthen your case in the event of a dispute.