The Arketa Phone Line makes it easy to connect with clients directly from your Arketa dashboard. Phone calls, voicemails, and texts all live in the same place as your existing client conversations—so you never miss a beat.
✨Features✨
Call Answering through Dashboard – Answer calls directly in Arketa without juggling devices.
Voicemail Transcription – Listen to or read voicemails in your Arketa Inbox.
Missed Call Text – When a call goes unanswered, Arketa automatically sends a text from your studio's number about 5 minutes later — no staff action needed.
Device Controls – Full control of turning on or off the phone with one click
Text + Call Integration – Calls and texts appear in the same client thread, so you have the full context in one place.
Getting Started with Arketa Phone Line
To get started, reach out to the Arketa Support team to turn on this feature!
Once the feature is turned on, go to Settings > Phone Number and select "Answer in Dashboard" and click "Save"
Note: The phone line is an add-on to the Marketing Suite software. If you're interested in the Marketing software, reach out to our support team!
Making a call from the dashboard
Go to the Inbox or the client's profile, and click on the phone icon to start the call! Once the call connects, you will see this tab in the bottom, right.
From this screen, you can click to record the call, mute yourself or end the call.
How to silence phone calls
In the top, right click on the green phone icon to
Available for calls:
Not available for calls:
Setting up a voicemail
Go to Settings > Phone Number and go to Voicemail Greeting.
You can set up:
A recorded message or upload a voice file OR
Use text-to-speed by typing in text.
Missed Call Text
When someone calls your Arketa number and nobody picks up, Arketa automatically sends them a text from your studio's number — no staff action needed.
How it works:
Sends approximately 5 minutes after the missed call
Works for every call scenario: unanswered dashboard calls, forwarded calls not picked up, and calls that drop to voicemail
If a staff member calls or texts the person back before the 5-minute window, the automated text is skipped entirely — the automation never talks over a human response
Exactly one text per missed call — never a duplicate
To set it up, go to Settings → Phone numbers → edit your number (or Settings → Phone if you only have one number):
Enable/disable — Off by default; studios opt in
Message — Write your own message using merge fields like studio name
Booking link — Optionally append a link to book
Cooldown — Set a cooldown period so a repeat caller doesn't receive an automated text every single time they call
Missed call texts are transactional — they send through Arketa's standard SMS pipeline, respect STOP/opt-outs, and do not use Marketing Suite credits.
Frequently Asked Questions
What happens if I miss or decline a call?
If you miss or decline a call, it will automatically show up in the client's Inbox thread inside your Arketa dashboard.
You'll see the missed call alongside any texts or past interactions with that client.
If the client leaves a voicemail, the system will provide a voicemail transcription directly in the thread for quick review.
If Missed Call Text is enabled, Arketa will also automatically send the caller a text from your studio's number about 5 minutes after the missed call — unless a staff member has already called or texted them back.
From there, you can call back, reply via text, or follow up later—all in one place.
This ensures every call is logged, tracked, and easy to respond to without needing a separate phone system.
What if I only want calls on one device?
You can silence calls on specific devices and still keep voicemail + missed call logs in your Inbox.
Do I need to set up a new number aside from the one in Arketa?
Nope! The Arketa Phone Line integrates directly into your dashboard—no extra apps or numbers needed.
Can my team members also answer calls?
Yes! Any team member with access to the client thread can view, respond, or follow up on missed calls.
Does the missed call text use my Marketing Suite credits?
No. Missed call texts are transactional and send through Arketa's standard SMS pipeline — they do not consume Marketing Suite credits.
What if a staff member responds before the automated text goes out?
If any staff member calls or texts the caller back within 5 minutes of the missed call, Arketa skips the automated text entirely — so you're never sending an automated message to someone who was already helped.