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Kisi Integration

Updated this week

What is Kisi?

Kisi is a smart door access system. When connected to Arketa, it automatically unlocks your gym door only when a member checks in through the Arketa custom mobile app.


How to Set Up the Integration

Note: Kisi works with the Location check in (gym check in) feature, so make sure this is toggled on under Settings > General Business Settings. See this page on how the location check in works.

Follow these steps to connect Kisi to your Arketa account:

  1. Buy a Kisi Controller
    You’ll need a Kisi Controller Pro to get started. You can purchase it here:
    👉 Buy Kisi Controller Pro

    1. Note: Currently, we sync with Kisi Controller Pro 2

  2. Create a Kisi Account
    Sign up and set up your Kisi account at www.kisi.io.

  3. Connect Kisi in Arketa

    • Log into your Arketa dashboard

    • Go to Settings > Integrations

    • Click on Kisi

    • Follow the on-screen instructions to enter your Kisi API key

Requirements

  • Custom App: A custom Arketa app is required to use Kisi integration. Standard Arketa apps do not support Kisi.

  • Kisi Hardware: Customers must purchase Kisi access hardware directly from Kisi:

Setup in Arketa

  1. Enable Check-In: From your Arketa Dashboard → General Business Settings:

    • Turn on Enable Client Check-In

    • Turn on Enable Gym Check-In

  2. Configure Price Options:

    • In the Price Option settings, check “Allow clients to check in at a location using this price option.”

    • Only members with an active, eligible price option will be able to unlock doors.

  3. App Access:

    • Members must be logged into your custom Arketa app to use Kisi.

How Members Unlock Doors

  • General Members: Use the floating “Check-In” button in the app to unlock the door.

  • Class Attendees: See an Unlock Door button in their profile. This button is active 1 hour before and 1 hour after their scheduled session.


How Does It Work?

  • Once connected, Kisi works with check-ins made through the Arketa custom mobile app.

  • When a client checks in via the app, the Kisi system will automatically unlock the gym door.

  • Note: Kisi does not allow for check-ins made through web.

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