How does the system automatically handle unpaid reservations for classes?
Daily Unpaid Reservation Sweep
Every day at 9:00 AM ET, the system scans for unpaid reservations within this window:
Past 3 days (to catch anything still open), and
Next 36 hours (to look ahead for upcoming classes).
This creates multiple opportunities (usually 4+) for the system to attempt resolving payment automatically.
Resolution Process at Each 9 AM ET Sweep
Check for active credits (subscriptions or packages)
The system applies the subscription or package that expires soonest.
If expiration dates tie, it uses the one with more credits remaining.
If no credits are available
If the “Charge payment method on file for drop-in” setting is enabled, the system attempts to charge the saved payment method at the service type’s drop-in price.
If the setting is not enabled, the reservation remains unpaid.
If the reservation is still unpaid
No emails are sent automatically to the client or business owner.
Business owners can resolve unpaid reservations manually at any time.
How can I enable automatic resolution of unpaid reservations?
Navigate to Settings then select Business Settings on your dashboard. Here, you can enable the feature to automatically resolve unpaid reservations.
Important Timing Details
The system only runs once per day at 9 AM ET.
There is no “X hours before class” auto-charge rule—it depends entirely on when the reservation falls into the 36-hour look-ahead window.
Examples
Class Friday at 6:00 PM ET
At Thursday 9 AM ET, the class is now <36 hours away. The reservation is picked up then and resolved (credit first, then auto-charge if enabled).
Class Friday at 9:00 AM ET
At Thursday 9 AM ET, the class is exactly 24 hours away, so it’s picked up on Thursday, not on Wednesday.
Class created after the day’s sweep
If a reservation is made at 2 PM on Wednesday for a class Thursday night, it won’t be checked until Thursday 9 AM ET.