How does the system automatically handle unpaid reservations for classes?
Every day at 9 AM ET, our system performs a check to identify any unpaid reservations for the last 3 days and the next 36 hours. This ensures there are at least 4 attempts to resolve unpaid reservations.
Here’s how we handle these automatically:
Subscription and Package Prioritization:
The system first checks if there are any active subscriptions or packages linked to the client’s account.
If multiple options are available, the subscription or package that expires the soonest is used first to resolve the payment.
If expiration dates are the same, the system then prioritizes the option with more remaining credits.
No Available Credits:
If no valid subscriptions or packages are found, the reservation will remain unpaid.
In such cases, no email communications are sent to the client or the business owner regarding the unpaid status.
Business owners can manually resolve these unpaid reservations as needed.
How can I enable automatic resolution of unpaid reservations?
Navigate to Settings then select Business Settings on your dashboard. Here, you can enable the feature to automatically resolve unpaid reservations.