Promo Code Guide
Updated over a week ago

What is a promo code

A promo code is a unique alphanumeric sequence that customers enter during checkout to receive discounts or special offers, enhancing marketing campaigns and encouraging purchases.

How to create a promo code

  1. Select "Add New"

  2. Add code name

  3. Type of discount

    1. Percentage

    2. Amount

  4. Amount / Percentage

  5. Number of times this code can be used

  6. Expiration date

  7. Select what this promo code can be used on

  8. Click "Create Code"

How to specify code use

  1. Unselect "Applies to all products and services" if you'd like your code to be used on only specific items in your business

How to manage promo codes

  1. Tap "Actions" to delete a code, edit it or view who has redeemed the code

How to view promo code usage

  1. Tap the eyeball icon on the promo codes table

  2. From here you can see the name/email of the client or export the usage to a CSV

How to view promo code on a payment

  1. Go to the client profile

  2. Tap into "Payments" --> "Tap into payment"

3. View payment details along with code used and how it was applied to the payment

Frequently Asked Questions

How do I offer a first-class free promo?

  • Create a code so that "Each student can use this once". Then offer a 100% discount on Live Classes, or whichever class you would like. Careful, if you make this available for all products & services, then students will get a 100% discount on everything!

How does a promo code work with subscriptions?

  • Percentage discount promos will discount subscriptions FOREVER. If you would like to only discount the first month, please use an "intro offer" or "amount" discount. So if you have a 25% discount code on a $100 monthly subscription, then students will be locked into a $75/month subscription

  • Amount discount promos will apply a 1-time credit to a student's account. So if you offer a $50 discount on a $100 subscription, then the first month will be $50, and then the second month will be $100. But if you offer a $50 discount on a $25 subscription, then the first month will be free, the second month will be free, and then the third month will be $25.

When do promo codes expire?

Promo codes expire at 11:59pm (of your timezone you create the code in).

Example if you select November 4th and are in Los Angeles, California the code expires at 11:59pm PT.

My promo code isn't working! Why?

  1. Ensure that your code is eligible for the item specified

  2. Promo codes are case sensitive and ensure your code has no extra spaces inside it

  3. Ensure there is no limit on the code

Arketa tries to display errors in codes in point of sale so that you can better understand why your code is not eligible at this time.

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