What is a Gift Card?
A gift card is a prepaid card that holds a specific monetary value, allowing recipients to make purchases from your business. It serves as a versatile and convenient way to provide others with the freedom to choose products or services they desire.
How to set up gift cards
Go to "Setup > Gift Cards"
Click "Add gift card photo"
Upload a photo
Share your gift card page via link or embed
Copy URL
b. Embed gift card into a page on your website
Can I set a maximum gift card amount?
Yes. By default, Arketa applies a currency-based cap on the maximum value a client can purchase on a single gift card — for example, $2,000 USD, $2,700 CAD, or £1,600 GBP. If you need to raise or lower that limit for your studio, you can set a custom maximum.
Go to Marketing → Gift Cards
Click the gear icon next to the page actions to open Gift card settings
Enter your desired maximum in the Maximum gift card amount field
Click Save
Setting a positive number enforces that cap for all new gift card purchases. Setting the field to 0 or leaving it blank returns your studio to the currency-based default. This setting only affects new purchases — existing gift cards are not changed.
How to see gift card usage and remaining balances
Go to "Marketing --> Gift Cards"
Tap on "View Usage"
Can customers share gift cards
Yes! Each gift card has a unique code that can be used like a promo code at checkout and can be shared across your customer base.
How to apply gift card on point of sale
When checking a client out for a class or for an item use the section "Enter code" to search for gift card code.
How does a gift card work and what will the recipient see?
See below an example of the recipient email.
Please note the 8-Digit redemption code
This code may be used at checkout and applies to any of your offerings
Please note: a gift card will not be stored under your account. For now, a client must use the gift card every time they would like to apply a discount except for subscriptions. We are working on auto-applying the gift in the future :)
How does a gift card work with subscriptions?
Gift cards will apply a 1-time credit to a student's account. So if you offer a $50 gift card on a $100 subscription, then the first month will be $50, and then the second month will be $100. But if you apply a $50 gift cards on a $25 subscription, then the first month will be free, the second month will be free, and then the third month will be $25.
How does my client schedule a gift card to send in the future?
Clients can now select the date in which they'd like to deliver the digital gift card.
When do gift cards expire?
Gift cards are set to expire after 5 years from the purchase date.
Do you offer physical gift cards?
We're excited to share that we now offer physical gift cards.
Fill out google form - https://docs.google.com/forms/d/e/1FAIpQLSccNv5XOTESX-5SiisgXUBEN6pGrEre-hmKG3SE1rWSHGSL5Q/viewform?usp=sf_link
Merchant Name
Contact Name
Email
Phone Number
Arketa will connect you with Gift Card Team, you will receive an email with next steps from lena.thomas@mycardmarket.com
You will order gift cards
They come in 4-6 weeks
You can sell them at the studio and load them up right behind the desk!
You do not need a physical terminal to issue and redeem physical gift cards- you can do so through the dashboard POS at checkout using the code on the gift card.
To issue: Add a gift card to the cart and fill in code where it where it says “enter barcode”.
To redeem: Click the “Add gift card or promo code” button under the cart total and enter the barcode on the gift card.