Standard Review Process
Our software automatically sends post-class emails, prompting clients to provide testimonials. These testimonials are showcased in your dashboard, offering genuine insights that you can use to display on your website and in other marketing materials. We recommend you place your favorites on your website as it's great social proof of how incredible your classes are.
How do I collect reviews with my own link
If you would like to send a URL to clients on your own URL below is the link:
Set-Up
Example
⭐️ Google Reviews Integration
With Arketa, you can now connect google reviews to your review flow. After a client writes your studio a review, you can ask your client to post this review to Google.However, there is no automatic syncing between Arketa testimonials and Google Reviews. After a client submits a testimonial in Arketa, they are prompted to share it on Google. Arketa copies the testimonial text to the client’s clipboard and redirects them to your Google Business profile, where they must manually paste and submit the review.
You can learn more about how to integrate integration here.Note: Testimonials marked as "Visible" in Arketa do not automatically appear as Google Reviews. Clients must manually share their testimonials on Google.To connect your Google Business profile to Arketa: Navigate to Settings → Integrations in Arketa, select Google Business, and connect your profile by searching for and selecting your business.
How testimonials emails work:
The email will be sent out 15-20 mins after the class ends for clients that were checked-in.
If the client gets checked-in after that time (class end + 15 minutes) it will be sent immediately
You can edit the content of this email by going to Settings > Transactional Emails
Using Testimonials on your website
Go to Marketing > Testimonials to get started!
From there, you can rearrange your reviews by dragging and dropping them with your cursor.
To embed them on your website, follow these steps:
Marketing > Testimonials to get started
Click on "Options"
Click "Embed Testimonials" to get the embed link
Embed on your website.
Note: The testimonials link and embed will show 4 and 5 star reviews!
Frequently asked questions. Do Arketa testimonials automatically sync to Google Reviews? No, Arketa testimonials do not automatically sync to Google Reviews. Clients must manually copy and paste their testimonials into your Google Business profile.
Can I turn these off?
Sure! Send us a live chat!
If the email is turned off, can I still use the URL?
Sure!
Where do testimonials show up?
Inside of your dashboard or if you have the embedded in your website, then clients will see 4 and 5 start reviews.
Where will my Google reviews show up?
In your Google business profile. Clients are prompted to share their testimonials on Google manually. Arketa redirects them to your Google Business profile after copying the testimonial text to their clipboard.
Where do 1-3 star reviews show up?
Any review below 4 stars appears as direct feedback to you as the instructor. It is privately kept in your dashboard. When you receive any sort of negative feedback, we recommend you reach out to the client directly to learn more and improve for next time.