What is a service

A service type refers to the different styles or practices offered at your business. Arketa splits up these types by Classes, Appointments and Events and also allows you to build categories of services to make them easier to search and find.

Building out a service allows you to quickly schedule all of your classes and privates in a faster and more seamless way.

One you add a service type, you can schedule out a class or private session from the Classes tab of your dashboard.

What does each column mean on the table

Name	Name of the service
Status	Active - the service has scheduled classes Inactive - the service does not have scheduled classes Ending on X/XX - date the service runs until
Category	The service category (yoga, pilates or group classes, workshops etc.)
Instructors	All eligible instructors who teach that class
Locations	# of locations the class is taught at
#	How many instances of that class are scheduled
...	Action sheet to schedule, duplicate, edit and delete services

How to add a category

Tap New Category in the upper right hand corner.
Type in the category name and click save changes

How to add a service type

Tap New Class Type
Add the following fields for your service and click save changes.
1. Name The name of the class
2. Description A short description on what this service includes
3. Experience type: Class, Appointment, Event: Where you would like the service to appear on your offerings
4. Category: How you would like to organize this class. i.e if you have 5 yoga classes and 3 pilates classes you may do categories by class type.
5. Format: In - Person, Virtual: Location of the class
  1. In-Person: Permanet location or popup
  2. Virtual: Zoom integration or livestream link
6. Pricing Option: How much a single class costs
7. Who can see this class: If you'd like to make the class public or private
8. Start date: The start date of the classes
9. How often: Specific date (one time), Weekly, Bi-weekly, Monthly
10. Duration: Length of class in minutes
11. Capacity: How many students can register for class
12. Buffer Time (For private appointment availability displayonly): Time you would like in between sessions. If set on a class or event service, this will auto block the instructors availability for private bookings when scheduled to lead the class or event
13. Location(s): Which locations offer this class
14. Available rooms: Which rooms this class is taught in
15. Eligible team members: How many team members can teach this class
16. Checkout confirmation: Checkout confirmation page for class
17. Preview Image: Image for class sent in your confirmation emails
18. Class filters: Collect information if this template becomes a video
  1. Workout types
  2. Area of focus
  3. Intensity
  4. Equipment

A note on buffers:

1. Class Buffers are NOT Redundant

What they do: A buffer set on a Class or Event service type specifically blocks the assigned instructor's availability immediately after the class ends.
The Result: If an instructor teaches a class from 9:00–10:00 AM with a 15-minute buffer, they are unavailable for any private appointments until 10:15 AM.

2. Buffer Interaction (Class vs. Appointment)

Class Buffers: Only block time following a Group Class.
Appointment Buffers: Only block time following a Private Appointment.
The "Gap" Rule: If a provider has buffers set for both service types, the system respects the specific buffer tied to the event currently on the schedule.

3. The "Post-Service" Rule

Important: Currently, buffers only apply to the end of a service. They do not automatically "pad" time before a service starts.

Onboarding Tip: When setting up service types, note if instructors need "reset" time specifically after classes. If they do, they must set the buffer on the Class Service Type itself; relying solely on Appointment buffers won't protect their time after a group session.

How to Manage Service Types

	Delete	Deletes the service. Keep in mind deleting a service template does not erase any classes in which the service is scheduled.
	Duplicate	Allows you to duplicate the instance
	Edit	Tap this icon to edit any information about the service. Editing the service will edit any classes already scheduled using this service.
	Schedule classes	Allows you to schedule specific dates/times that this service is offered.