In the tab Mobile App: here you can update your app name, description photos, pricing, and more. Updates to your branded app fall into two categories: Instant Changes via Dashboard and Manual Updates Requiring Resubmission. Instant changes include updates to the app name shown on the login page, login page description, background image, home page icon, text and button colors, and tab configuration. Manual updates, such as changes to the app icon, App Store/Google Play product page content, and marketing visuals, require a new app build and app store approval.
To make instant changes, navigate to Sales Channels > Mobile App > Styling in your Arketa dashboard. Update the desired elements and click Submit to apply changes immediately.
Dashboard changes take effect immediately in the app, while manual updates requiring app store resubmission typically take 2–4 weeks to be approved and reflected.
If you are updating your App Store Name / App Store Description, app icon, or marketing visuals, these changes require a new app build and app store resubmission. The process involves submitting a request via Arketa’s branded app update form, notifying Arketa via live chat, and waiting for app store review, which typically takes 2–4 weeks.
Steps to Update the App Icon
Prepare the new app icon design, ensuring it is centered and properly framed.
Submit your change request through the designated form for Branded App updates, including all relevant details in the notes section.
Arketa will create a new app build and submit it to the Apple App Store and Google Play for review.
Once approved, the new icon will appear in the stores and on devices after users update the app.
Why the New Icon May Not Appear Immediately
After submitting the new app icon, backend updates and app store approvals are required. This process can take some time. Once the update is live, users must install the app update on their devices to see the new icon.
Tips for Updating Screenshots and Visuals
Prepare Assets: Ensure your screenshots and visuals meet the app stores’ size, format, and content requirements.
Update Dashboard Content: Before submitting a screenshot update request, ensure all relevant details in your dashboard are accurate and up-to-date.
Ensure Proper Framing: When preparing your app icon, make sure it is centered and properly framed to avoid alignment issues.
Key Notes
Store listing text changes, such as app descriptions, do not update automatically from your dashboard. They must be resubmitted for approval.
Changes to the branded app that affect the App Store listing require manual intervention and cannot be pushed automatically.
The splash screen cannot be updated via the dashboard. To change the splash screen’s color or logo, a new app build is required.
If the app icon appears misaligned, adjust the icon artwork to ensure proper alignment and upload the corrected icon under Sales Channels > Mobile App > Settings.
After app store approval, users must install the app update on their devices to see the new icon.
FAQs
Q: How long does it take for app store approvals? A: The approval timeline varies by store but typically takes a few days. Once approved, the updates will be live. Q: Can I make these changes from my phone? A: While you can access the dashboard via a web browser on your phone, changes must be made through the dashboard website, not the mobile app.