My video is black
Try running your video through handbrake here. For future videos, if they are recorded on iphones, you can use this video here.
2. This file type is not supported
3. My video has been uploading for hours
4. My video file is too big
5. My customer is unable to see my video
The first thing to check is if the video is not working or if the client is unable to log in. If they are encountering a video issue see above.
If the client's login isn't working confirm the following thing:
The client is using the correct email
The client is unlocking a video included in the membership
You have set up the package/membership correctly that unlocks this video
How to run my video through Handbrake
Choose video file
See recommended settings below
Watch the video below for a walkthrough!