How Can Clients Access Community Resources After Purchasing or Subscribing?
Clients who purchase or subscribe to a community through Arketa can access its resources via the website or mobile app. Below is a comprehensive guide to help you navigate and resolve common access issues.
Accessing Communities via the Website
Log In: Use your email and password to log in through the website or widget.
Access Resources: - Return to the page where you purchased the community. Once logged in, the community and its resources will unlock automatically. - Alternatively, click the profile or bubble icon in the top-right corner, open the "Purchases" tab, and select "View" next to the community to access all included resources.
Accessing Communities via the Mobile App
Automatic Access: If your purchase or subscription includes community access, the resources (e.g., videos, PDFs, programs, challenges, forums) will appear automatically in the app under the Programs tab.
Programs Tab: Community content is located under the Programs tab, not the Community tab. Ensure the Programs tab is enabled in the app settings.
Understanding the Community Tab vs. Programs Tab
Community Tab: This serves as a bulletin board for group posts and discussions across all members with access. It does not display individual community content.
Programs Tab: This is where specific community resources (e.g., courses, challenges) are displayed. If the Community tab shows "You don’t have access to the channel," it may indicate that your pricing option does not include access or that the app settings need adjustment.
Troubleshooting Common Access Issues
Enable Programs Tab: - Navigate to Sales Channel → Mobile App. - Toggle Programs to "Active" and click "Save." - This ensures that your created communities appear under the Programs tab in the app.
Verify Pricing Option: - Ensure that the pricing option tied to your account includes access to the community.
Check App Configuration: - Confirm that the app is set up to surface community content under the Programs tab.
Additional Notes
Community resources are tied to the pricing option or subscription. Once access is granted, resources will appear automatically.
For web-only features like community forums, access them through the website as they are not available in the app.
By following these steps, clients can seamlessly access their purchased or subscribed community resources. If issues persist, contact support for further assistance.