The Client Timeline is a dedicated section in Arketa that helps you keep track of every interaction with your clients—from reservations and payments to email and SMS communications. It offers a clear, chronological view of all activities related to a client so you can better understand and manage your relationships.
Email Statuses in the Client Timeline
Sent
The message was successfully sent and is on its way to the recipient’s inbox.Rendering Failure
The message couldn’t be sent because there was an issue with the email content, such as missing or incorrect information.Rejected
The message was blocked because it contained potentially harmful content, like a virus.Delivered
The message was successfully delivered to the recipient’s inbox.Bounced
The message couldn’t be delivered because the recipient’s email address is invalid or their mail server rejected it.Complained
The message was delivered, but the recipient marked it as spam.Delivery Delayed
The message couldn’t be delivered immediately due to temporary issues, such as a full inbox or an unavailable mail server.Unsubscribed
The recipient updated their email preferences to stop receiving similar messages.Opened
The recipient opened the email.Clicked
The recipient clicked a link within the email.