Chat:
Getting in touch with us is a breeze, we live right inside your dashboard! While logged in look to the bottom left hand corner and tap on the '?'
From there a chat window will open and hit "Send us a Message"
Email:
If you prefer email you can find us at support@arketa.com
Hot Tip 🔥
Click "Messages" in your chat bubble to see your chat history and revisit help and ideas. Messages are always saved so feel free to close your computer or teach your class, we'll still see your questions and you'll still see your answers!
Looking for even more support?
For Individual Plan Partners:
Channel | Average First Response Time | Description |
Chat bubble or email support@arketa.com | 24 hours | For general questions or troubleshooting. |
Onboarding, office hours, and strategy sessions! | We offer webinars for onboarding and strategy! | Webinars is a great option for doing face to face Q & A with the team: |
For Studio Plan Partners:
Live chat is the fastest way to reach out team! 🥳
Channel | Average First Response Time | Description |
Live Chat | During operating hours we do our best to get back within 3-5 minutes. Note: We appreciate your patience as we are actively hiring to meet increased demand. | For general questions or troubleshooting. |
1 hour during business hours | For general questions or troubleshooting. | |
Phone Call | Request a callback from our support team or your account manager! | For faster assistance, drop your questions in live chat first! |
Office Hours | Scheduled based on your availability, usually within the same week. | For business strategy topics. |
Slack Channel | No specified response time; it's a safe space for business owners to help each other.
| Ask a strategic question to the Arketa business owner community.
Note: Please refer to our numerous channels above for any/all product questions or troubleshooting advice. |
Submit Feedback | No specified response time; our product teams use this channel to enhance our product. | Share feedback with the Arketa team. |
Your satisfaction matters to us. Feel free to share any suggestions or ideas on how we can enhance your support experience—we're dedicated to making it even better!
Support on Holidays
Arketa live chat is closed on holidays, but we have team members working to help during the day. 😊