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How to contact Arketa

Need help? Have questions? Want to share a pic of your dog? We're here for you!

Updated over 9 months ago

Chat:

Getting in touch with us is a breeze, we live right inside your dashboard! While logged in look to the bottom left hand corner and tap on the '?'

From there a chat window will open and hit "Send us a Message"

Email:

If you prefer email you can find us at support@arketa.com

Hot Tip 🔥

Click "Messages" in your chat bubble to see your chat history and revisit help and ideas. Messages are always saved so feel free to close your computer or teach your class, we'll still see your questions and you'll still see your answers!

Looking for even more support?

For Pro Partners

Channel

Average First Response Time

Description

Chat bubble or email support@arketa.com

24 hours

For general questions or troubleshooting.

Onboarding, office hours, and strategy sessions!

We offer live calls multiple days the week!

Office hours is a great option for doing face to face Q & A with the team:

For Studio Partners

Live chat + email are the fastest way to reach out team!

Channel

Average First Response Time

Description

Live Chat

During operating hours we do our best to get back within 5-10 minutes.

Note: We appreciate your patience as we are actively hiring to meet increased demand.

For general questions or troubleshooting.

Email

1 hour during business hours

For general questions or troubleshooting.

Phone Call

Request a callback from our support team or your account manager.

For faster assistance, drop your questions in live chat/email first.

Office Hours

Scheduled based on your availability, usually within the same week.

For business strategy topics.
Note: Please refer to our numerous channels above for any/all product questions or troubleshooting advice.

Slack Channel

No specified response time; it's a safe space for business owners to help each other.

Ask a strategic question to the Arketa business owner community.

Note: Please refer to our numerous channels above for any/all product questions or troubleshooting advice.

Submit Feedback

No specified response time; our product teams use this channel to enhance our product.

Share feedback with the Arketa team.

Your satisfaction matters to us. Feel free to share any suggestions or ideas on how we can enhance your support experience—we're dedicated to making it even better!

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