When you sign up for an arketa Teams or Studio dashboard, you can assign different permissions to your staff.
Here is a breakdown of what each setting has access to.
Owner: All Access and only account that is able to set up integrations and business settings.
Admin: Has the same privileges as business owner but does not have the ability to change the Business Settings. Admins have access to the Reports/Analytics feature.
Manager: Has the same privileges as business owner excluding all reporting. Managers do not have access to the Reports/Analytics feature. However, an admin can assign or create a custom permission to grant a Manager access to this feature.
Instructor: Can view all studio classes, client list and check students into class. Is unable to view/edit any other studio data.
Guest Instructor: Can only view their own classes, client list and check students into class. Is unable to view/edit any studio data.
Troubleshooting Access to Reports/Analytics
If you cannot see the Reports/Analytics tab or it appears greyed out, follow these steps:
Check Your Role and Permissions: Confirm your role and whether it includes reporting access. If not, contact an admin or account owner to update your permissions.
Verify Device Compatibility: The Reports/Analytics feature is designed to be accessed from a desktop browser. If you are using a mobile device or an unsupported browser, switch to a desktop browser for optimal functionality.
Ensure Correct Login Credentials: If the section is greyed out, make sure you are logged in with the correct account credentials, especially if access is tied to the business owner role.
Requesting Permission Updates
If you determine that your role does not include access to the Reports/Analytics feature, follow these steps to request an update:
Contact the account owner or an admin in your workspace.
Request that they update your user permissions to include access to the Reports/Analytics feature.
Once your permissions are updated, log out and log back in to ensure the changes take effect.