Managing Booking Restrictions and Customizing Access in Arketa
Arketa provides robust tools to manage booking restrictions and customize access to classes or events based on memberships, subscriptions, or packages. This guide outlines key steps and configurations to help you tailor access for your clients.
Overview of Booking Restrictions
Booking restrictions allow you to control who can book specific classes or events. You can:
Restrict access to members with specific subscriptions or packages.
Use tags to manage access for specific groups.
Adjust booking windows to control when members can book.
Setting Up Class Access Restrictions
To restrict access to specific classes:
Restrict Classes to Members Only: - Set the class payment option to "Package & Subscription Only." This ensures only clients with an active package or subscription can book without paying at checkout. - Link the class to specific memberships or packages using Advanced Access settings. Select the class templates that the membership should be able to book. - Remove broad access options like "All In-Person Classes" to limit access to specific classes.
Restrict Classes to Subscription Members Only: - Tag clients with the relevant subscription pricing options. - Set booking restrictions for the class to allow only clients with that tag to book.
Make Classes Free for Members: - Set the class payment option to "Package & Subscription Only." - Add the class to the relevant membership group so only members can see and book it.
Managing Booking Windows
If classes show "Not available" for members, it may be due to the booking window settings. To adjust:
Go to Settings > Booking Windows.
Click Edit and increase the time in the "Booking Opens" section to allow earlier booking.
Save your changes. Classes will now appear as bookable within the new window.
Configuring Event Access
To restrict access to events:
Restrict Events to Members Only: - Create the listing as an Event (not a Class). - Set the payment type to "Package & Subscription/Membership Only." - Use Advanced Access settings in eligible memberships to add the event’s service template. - Remove broad redemption options to limit access to specific memberships.
Make Members-Only Events Public: - Leave the event visible on the public calendar but set the payment type to "Package & Subscription/Membership Only." - Configure Advanced Access settings to allow only specific memberships to book.
Using Tags for Access Control
Tags are a powerful tool for managing access:
Create a tag (e.g., "Active Member") in Settings > Clients > Tags.
Apply the tag to clients manually or in bulk from the Client List or Pricing Options.
Restrict class bookings by editing the service type and entering the required tag(s) under Advanced Booking Restrictions.
Troubleshooting Common Issues
Classes Not Available for Members: Check the booking window settings and adjust as needed.
Incorrect Membership Access: Edit the membership’s access settings to include only the intended formats or classes. Changes apply immediately to all existing members.
By following these steps, you can effectively manage booking restrictions and customize access to classes and events in Arketa.