How to Issue a Partial Refund in Arketa
Issuing a partial refund in Arketa is a straightforward process that allows you to return a specific portion of a payment to a client. This guide provides step-by-step instructions and addresses common scenarios to ensure a smooth refund process.
Overview of Refund Options
Partial Refunds: Refund a specific amount up to the original payment total.
Refund Destinations: Choose to refund the amount back to the original payment method or issue it as account credit for future use.
Processing Fees: Note that payment processor fees from the original transaction are not refunded, but there are no additional fees for issuing a refund.
Step-by-Step Guide to Issuing a Partial Refund
Access the Client’s Profile: - Navigate to Customers → Clients and locate the client’s profile.
Open the Payments Tab: - Go to the Payments section to view the client’s transaction history.
Select the Relevant Payment: - Locate the specific payment you want to refund. Use the search or scroll options if necessary.
Initiate the Refund: - Click the three-dot menu ("...") or the Refund Payment option next to the transaction.
Enter the Refund Amount: - In the refund popup, toggle on Partial Refund and enter the specific amount you wish to refund (e.g., $20 plus applicable tax). Ensure the amount does not exceed the original payment total.
Choose the Refund Destination: - Select whether to refund the amount to the original payment method or issue it as account credit.
Confirm the Refund: - Add any necessary notes or reasons for the refund, then confirm to process the transaction. Refunds typically take 5–10 business days to appear on the client’s statement.
Specific Scenarios
Refund for Overcharges
Follow the standard steps above, entering the overcharged amount as the refund value.
Membership Adjustments
For clients upgrading from monthly to yearly memberships, refund the unused portion of the monthly term after charging for the yearly plan. Cancel the monthly subscription to avoid overlapping charges.
Merchandise Purchases
Use the same process to refund a partial amount for merchandise purchases. Specify the item and amount in the refund popup.
Important Notes
Refunds cannot be initiated until the original payment has finished processing. Wait for the payment to succeed before attempting a refund.
Refunds must be tied to a payment processed through Arketa. You cannot refund more than the original payment amount.
Stripe’s processing fees are not returned, but the client receives the full refund amount specified.
By following these steps, you can efficiently manage partial refunds in Arketa, ensuring a seamless experience for both you and your clients.