How to Resolve Timezone-Related Issues in Arketa
Arketa uses timezones to ensure accurate scheduling and display of class times. However, mismatched settings across devices, profiles, and business configurations can lead to discrepancies. This guide explains common causes of timezone issues and provides steps to resolve them.
Understanding Timezone Display in Arketa
Arketa displays class times based on the viewer’s local device timezone. If your device is set to a different timezone than your business’s configured timezone, class times may appear earlier or later than expected.
Clients can confirm the correct timezone for a class by viewing the class’s details page, as the scheduling screen does not display timezone information.
Common Causes of Timezone Discrepancies
Device timezone differs from the business timezone.
Incorrect timezone settings in the Arketa dashboard or personal profiles.
Daylight saving changes not reflected in settings.
Misaligned timezones across team members or third-party integrations.
Troubleshooting Steps
1. Update Timezone Settings
Business Settings: Go to Settings > General Business Settings and set the correct timezone for your business.
Personal Profile: Click the person icon in the bottom-left of the dashboard and confirm your profile timezone.
Team Member Profiles: Ensure all team members’ profile timezones match the intended timezone.
Location Availability: For in-app time tracker issues, go to Settings > Business Settings > Locations, select the location, and update the Availability Time Zone under the Availability tab.
2. Handle Daylight Saving Changes
Adjust your business or personal timezone to reflect daylight saving changes. For example, during British Summer Time, select a timezone that corresponds to UTC+1.
3. Restart the Arketa Business App
Close and reopen the app to ensure timezone updates are applied. If discrepancies persist, repeat the relaunch.
4. Align Client-Facing Timezones
By default, clients see class times in their local timezone. To display all classes in the local timezone of the class location, enable the relevant setting in the app.
Best Practices
Regularly review and update timezone settings across all profiles and locations.
Communicate timezone settings to team members to ensure consistency.
Verify timezone settings after daylight saving changes or when traveling.
By following these steps, you can resolve and prevent timezone-related issues in Arketa, ensuring accurate scheduling and a seamless experience for both your team and clients.