Missing Gift Card Code or Balance - Cause: The "Gift Card Code" or "Gift Card Balance" block is not configured in the transactional email template. - Solution: Edit the relevant transactional email template and insert the appropriate handlebars (e.g., {{gift_card_code}} or {{gift_card_balance}}) into the email body. This ensures the recipient sees their gift card details in the email they receive.

Non-Functional Links or Missing Details in Recipient Emails - Cause: There are separate email templates for the purchaser and the recipient, and both need to be updated. - Solution: Apply the same edits to both templates. For example, add a URL to the "Learn More" button and insert the gift card balance handlebar to ensure recipients receive functional links and complete gift card details.

Temporary Workaround for Missing Gift Card Code - Solution: If the recipient's email is missing the gift card code, retrieve the code manually from your platform's settings and share it with the recipient. They can use this code at checkout to redeem the gift card.

Locating Gift Card Codes - Solution: Navigate to your platform's gift card management settings (e.g., in Arketa, go to Giftcards > View usage) to locate the gift card and view its code. This can be helpful if the recipient did not receive the email.