Arketa provides branded apps for its clients, which are made available on platforms like the Google Play Store and Apple App Store. This article explains the processes for app availability, publishing, and removal, including what users can expect and any actions required.

Unfortunately, Arketa cannot provide a specific timeframe for when a branded app will be published to the Google Play Store or Apple App Store. The submission and approval process is managed by Google and Apple, and these timelines are outside Arketa’s direct control.

When your branded app becomes available on the Google Play Store or Apple App Store, you will receive a confirmation notification. Once available, the app will be searchable, installable, and available for updates on the respective store.

If your app experiences an outage, no action is required on your part. Existing users can continue using the app without interruption, as outages typically only affect new downloads. Once the app is restored, it will be available for download again.

If you request the removal of your branded app from the Google Play Store or Apple App Store, the timing of the removal is determined by the respective platform. Once Arketa submits a removal request, there is no guaranteed timeline for when the app will be removed, as this process is controlled by Apple and Google. Arketa cannot provide a status update or ETA for the removal.

For further assistance or specific inquiries, please contact Arketa support.