Below are simple instructions on what to do if your app is crashing.
Step 1: Force Quit and Reopen the App
Sometimes a quick refresh does the trick :)
Step 2: Confirm you are on the latest build
Making sure you have the latest version of the app is important as sometimes old versions become outdated.
App Devices: Settings --> General --> Software Update
Android Devices: Settings --> System --> System Update
Once you have the latest version try re-opening and trying again.
Step 3: Report the issue via live chat
Making sure you have the latest version of the app is important as sometimes old versions become outdated. Send over the following information so we can help troubleshoot:
The device type and version (iOS or Android and type of device/version)
A version of the app (Go to settings --> Bottom of the Screen)
Screen recording that reproduces the issue that you are experiencing