How Does Arketa’s Google Calendar Integration Work, and How Can I Troubleshoot Syncing Issues?
Arketa offers a one-way Google Calendar integration that allows events created in Arketa to sync to a selected Google Calendar. This article explains how the integration works, its limitations, and how to troubleshoot common issues.
Overview of the Integration
One-way sync: Events created in Arketa (e.g., group classes, private sessions, workshops) are pushed to Google Calendar. Changes made in Google Calendar do not sync back to Arketa.
No backfill: Only events created after the integration is enabled will sync. Events scheduled before the integration, including recurring appointments, will not appear in Google Calendar.
Setting Up the Integration
Log in to Arketa as the account owner or instructor.
Navigate to Settings > Integrations > Google.
Follow the prompts to connect your Google account and select the target calendar.
For instructors, ensure you log in with your instructor account to sync only your personal schedule. Admin accounts will sync the entire studio’s schedule.
Syncing Behavior and Limitations
Future events only: Newly created or updated events after enabling the integration will sync automatically.
Role-based syncing: Instructors can sync only their personal schedules by connecting the integration through their instructor account.
No retroactive syncing: To include past events, recreate or update them in Arketa after enabling the integration.
Troubleshooting Common Issues
Missing Events
Previously scheduled events: These will not sync automatically. Recreate or update them in Arketa to make them appear in Google Calendar.
Recurring appointments: These also do not backfill. Add them manually to Google Calendar or recreate/update them in Arketa.
Rescheduled Appointments Not Updating
Ensure the integration permissions are correctly granted.
Disconnect and reconnect the integration, granting all requested permissions during setup. Note that this will not backfill past events.
General Tips
Avoid disconnecting and reconnecting the integration to fix missing events, as this resets the connection but does not backfill past appointments.
Verify that you are viewing the correct Google account/calendar associated with your Arketa bookings.
FAQs
Will member bookings appear in Google Calendar?
Yes, new bookings for group classes, events, and private sessions will sync automatically after the integration is enabled.
Can I sync only my personal schedule?
Yes, instructors can connect the integration through their instructor account to sync only their classes and appointments. By following these steps and understanding the integration’s limitations, you can effectively manage your Arketa schedule with Google Calendar.